Night Reception Supervisor

Night Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout the night.

• Coordinate and supervise receptionists on duty, support and assist when necessary.
• Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocate rooms, and prepare guests' bills.
  
  Strong organisational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Hotel experience in a similar role is a significant advantage.
• Opera PMS experience is a plus.
  
  Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.