Night Receptionist

As a Night Receptionist/ Porter, you will work with the Nights team to assist with all guest requests overnight. Your passion and personality along with your knowledge of the hotel and the local area will create a lasting memory for our guests.

Salary - £23,795.20

Role Responsibilities:

To ensure that all guests are warmly greeted and offered assistance with their luggage with a high level of genuine hospitality

To be able to advise guests of directions to and information on, all rooms and hotel facilities

To ensure that the entrance to the hotel and frontage are free from litter and the glass doors / lobby area are kept clean and tidy

To ensure that all messages/parcels are delivered to guests as quickly as possible

To assist in the booking of taxis for guests to ensure that drivers are helped to locate relevant guests

To be able to assist our guests with directions to local attractions / train station, airports etc.

To help guests with any in-room queries such as air-conditioning controls and television system

To ensure that the outdoor areas are set-up during summer months and that you are confident in the operation of these facilities

The right person will have a positive attitude; enjoy working with people and good communication skills. Previous experience in hospitality or a similar role would be an advantage but is not essential for this role; it's more about your attitude, enthusiasm and wanting to learn.

We are the warm-hearted home of some of the UK's most-loved brands.

We're one great passionate team.

We're Warner Hotels.

What began as a holiday village in 1932 is now a collection of 15 adult-only country estates, castles and coastal villages.

Our hotels offer fantastic food, contemporary dining spaces and leisure facilities along with evening entertainment and plenty of daytime actives including archery, bowling, and rifle shooting.

At Warner we believe happy teams equals happy guests. As a business, our aim is to collectively work together to ensure the right environment is created for our talented teams to reach their potential and keep our guests delighted.

Why chose Warner Hotels?

Our vision is to be the UK's most loved holiday business. We want to create the perfect place to unwind, delighting more guests at our hotels and provide some of the most exciting career opportunities for our passionate and dedicated teams.

Working with us will mean you'll get the opportunity to be a part of a collaborative environment with incredibly talented individuals who care to make a difference and consistently want to challenge the norm.

Whether you're looking to join us in one of our hotels or our Hemel Hempstead support centre, you'll be sure to be surrounding yourself around teams who are passionately sharing the same great story, the same goals and the same excitement for the future.

Our Mission & Commitment

We're proud of how far we've come, but excited about the future. We've found our niche. We're recognised for our friendly service, our can-do attitude and our innovation. And we're on the cusp of the next chapter. With our 16th hotel on the horizon due to open in 2024, we're on the search for new team members to join us on this incredible journey and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be.

If you wish to know vist www.warnercareers.co.uk.

20% team member discount across Warner Leisure Hotels and Haven holidays for you, your family and friends

Complimentary use of the gym and access to the studio classes

22 days annual leave pro rata'd

Government pension scheme and optional salary sacrifice scheme

Reward & recognition schemes

Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases

Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure