Night Receptionist - Reading

Guest Check-In and Check-Out: Manage the check-in and check-out process for guests, ensuring a smooth and efficient experience.

Reservation Management: Handle bookings, cancellations, and special requests with accuracy and professionalism.

Security: Monitor the security of the hotel during the night, conducting regular checks and addressing any concerns.

Customer Service: Provide friendly and professional service to guests, addressing inquiries, requests, and complaints promptly.

Night Audit: Perform night audit duties, including reconciling accounts, preparing reports, and ensuring all transactions are accurately recorded.

Maintenance Reporting: Report any maintenance issues or safety hazards to the appropriate department.

Collaboration: Work closely with other departments to ensure seamless operations and guest satisfaction.

Night Owl: Comfortable working night shifts, with the ability to stay alert and attentive.

Customer Service: Passionate about providing excellent service and ensuring guest satisfaction.

Communication: Strong interpersonal and communication skills, in person and over the phone.

Problem-Solving: Calmly and effectively handle various situations, resolving issues as they arise.

Organisation: Excellent organisational skills with the ability to prioritize tasks and manage time effectively.

Exclusive Discounts: 50% off food and soft drinks across all our brands.

Long Service Rewards: Increased holiday and access to private healthcare.

Discounted Room Rates: Enjoy our award-winning hotels with special rates for you, your friends, and family.

Event Discounts: 50% off Private Event Space hires.

Health & Wellbeing Support: Comprehensive support for your health and wellness.

Mental Health & Legal Guidance: Access to professional advice and support.

Financial Support & Advice: Guidance to help manage your finances.

Brand Discounts: Access discounts from well-known brands.

Enrichment Days & Events: Participate in enriching experiences and events.

Tailored Apprenticeship Programmes: Personalised development opportunities.