Night Security Concierge

We are hiring for two Night Concierge vacancies, to help support two of our services based in Euston and Tower Hamlets: Euston (5 mins from Euston Station) A 49 bed Supported Accommodation hostel that provides person centred support to clients with a history of homelessness and complex needs. Tower Hamlets (5 mins from Westferry DLR Station) A Temporary Accommodation that provides support to clients who are experiencing homelessness and offers a base for assessment and linking in with other support services. Working as a Night Concierge, you will:

• Provide a first point of contact and safeguarding to clients at night.
• You may be required to work alone at times being responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system.
• Report incidents or maintenance issues and communicate any concerns or events to the rest of the team.
  
  This is a great role to learn about working in the charity sector, many of our specialist workers and managers developed a career after starting in Night Concierge roles.
You don't need extensive experience; but some experience of working or volunteering in a similar environment and an understanding of the issues that affect vulnerable adults with mental health support needs will be beneficial.
• If you think you could interact with clients in a positive and friendly manner throughout the night and be passionate about working in a service that supports vulnerable adults, we encourage you to apply!
• You should have good communication and basic IT skills with the ability to keep records and follow procedures.
• The ability to stay alert and awake during your shift and act with integrity, using your initiative to remain calm to identify the appropriate action to take in various situations.
  
  As this is a waking night-cover role, the post-holder will be required to work on a pre-arranged shift pattern.