Night Support Worker

Full time, 38.5 hours a week. Working 9.30pm to 8.30am, on a four nights on, four nights off rota pattern.

Wokingham Young People Services provides 24/7 support for up to seven young people aged 16-21 care leavers and looked after children.

Our aim is to support to young people with their individual needs to enable them to gain life skills to move on to lower or independent supported living.

This is a fast paced, energetic service. If you are looking for an exciting role, where you'll be making a difference in the lives of those you support, then this is the role for you!

Main Responsibilities

Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to all our young people, visitors to the service and the building
You will provide informal support to young people and be a listening ear
You will respond to telephone calls and visits by external staff
Ensure our young people are kept safe, working within our organisational and the local authorities safeguarding procedures
You will manage young people and visitors in the immediate external areas and any associated safety issues
You will deal with any incidents that may arise and contact external services when necessary
You will provide detailed handovers to day staff, regarding young people's safety and support information
You will carry out light cleaning tasks when required
You will manage any building issues/maintenance as per the relevant procedure
Complete internal and external health & safety checks and ensure information is recorded accurately on internal systems in accordance with Health and Safety regulations
You will triage out of hours issues which may arise in service and contact the on-call manager where applicable

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people and those with related complex mental health issues. Your values will match ours, you will be committed to helping others and find satisfaction in the role and all that this brings.

Clear verbal and written English
Good IT and keyboard skills
Polite, assertive manner, ability to self -motivate
Being comfortable with lone working is an requirement
Passion for working in a client/customer facing role