Night Support Worker

Full time, 42 hours a week. Working 7.30pm to 7.30am, on a four on, four off rota pattern.

BCP Housing Led supports individuals aged 18 and over, who have high support needs and a history of long term rough sleeping and homelessness. Our aim is to give them a home of their own, where they can regain stability, safety, and support. We work in partnership with BCP council and all support services within BCP, this helps us deliver a strength based, person-centred approach, creating a positive environment to help them sustain a home.

Our dedicated team provides intensive one to one support to help our clients achieve their goals, everything we do is to coach and empower our clients to eventually achieve independent living.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

MAIN RESPONSIBILITIES

Be the first welcoming friendly face for people coming into the service
Provide informal support to clients and be a listening ear
Respond to incoming calls
Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary
Monitor the service and surrounding areas that are covered by CCTV
Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
Perform any other checks or tasks as directed by staff, referring issues to relevant person
You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
Maintain clean and tidy communal areas
Provide detailed handovers to day staff, regarding client safety and support information
Work in accordance with Health and Safety regulations and policy and procedure
Attend supervision, appraisal and training as required to carry out the role
Provide basic First Aid assistance until help arrives - Full training provided
Triage out of hours issues which may arise in services covered and contact the on-call manager where applicable
Support your colleagues managing the night service, where required

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with people who are homeless. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

Clear verbal and written English
Good IT and keyboard skills
Polite, assertive manner, ability to self -motivate
Passion for working in a client/customer facing role