Night Support Worker

Full time, 42 hours a week. Working 7pm to 7am on a four on, four off rota pattern. This will include working weekends and bank holidays.

West Berkshire Homeless Service provides support to adults who are homeless or at risk of homelessness across two locations, each are tailored to meet the needs of the clients.

Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

MAIN RESPONSIBILITIES

Be the first welcoming friendly face for people coming into the service
Provide informal support to clients and be a listening ear
Respond to incoming calls
Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary
Monitor the service and surrounding areas that are covered by CCTV
Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
Perform any other checks or tasks as directed by staff, referring issues to relevant person
You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
Maintain clean and tidy communal areas
Provide detailed handovers to day staff, regarding client safety and support information
Work in accordance with Health and Safety regulations and policy and procedure
Attend supervision, appraisal and training as required to carry out the role
Provide basic First Aid assistance until help arrives - Full training provided
Triage out of hours issues which may arise in services and contact the on-call manager where applicable
Support your colleagues managing the night service, where required

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

Clear verbal and written English
Good IT and keyboard skills
Polite, assertive manner, ability to self -motivate
Passion for working in a client/customer facing role