Nights Supervisor - Birmingham

As 'Night Supervisor' you'll be on the front line, delivering on our mission! You'll understand the importance of a fantastic first and last impression to the happiness of our guests. You'll be passionate with the ability to motivate, and support the team in order to meet your team financial goals and keep the department running smoothly. You'll have high standards when it comes to guest experience and brand standards and you'll take ownership and pride in your work. What you'll be doing:

• Customer service
• Coaching and Training
• Delivering brand standards
• Maintaining security and safety during night time hours
• Maximising opportunities to sell
• Service of food and drinks during night time hours
• Maintaining high standards of Health & Safety / Food Safety
• Checking guests in/out and completion of night audit
• Administration and Technology savvy
• Available to work when the team and customer needs you most
  
  You will never falter on striving for exceptional quality and standards. You'll have a love for delivering amazing customer service as well as leading and motivating others.
You'll be personable with excellent communication skills and have high expectations of yourself and others. You'll demonstrate your passion by effortlessly engaging with guests, delivering on your promises and inspiring those around you. What you'll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits., Hilton Garden Inn Birmingham Brindleyplace offers easy access to all the city has to offer. Perfect for guests attending an event or concert, the hotel is within walking distance of the Barclaycard Arena, International Convention Centre and the Symphony Hall. The hotel is located in Birmingham's prestigious Brindleyplace development, which is also home to a number of great leisure, dining and entertainment venues. Guests can enjoy two outdoor terraces plus Recess a space where guests can eat, drink and meet in whatever way they wish day through to night. Each stylish guest room has a range of top class facilities, perfect for working and relaxing. For business, the hotel can host 120 guests in its flexible meeting space. Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none. Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK's Top 6 Best Places to Work in Hospitality 2023!
• Stays across the UK at employee rate (a HUGE discount!)
• Discounted Friends and Family rates (that'll make you really popular!)
• 50% off food and beverage in our hotels
• A range of development and apprenticeship programmes
• We're committed to your development and progression with lots of promotion opportunities
• You'll get all meals on duty (because hard work is hungry work!)
• Uniform provided
• We're big on all things reward and recognition and celebrate success throughout the year
• Commitment to your health and well-being
• Flexible working arrangements
• Discounted use of leisure facilities
• Refer a Friend incentives to influence your earning potential.