No10 Microsoft 365 Engineer

The Prime Minister’s Office enables the Prime Minister to deliver the Government’s overall priorities and to communicate the Government’s policies to Parliament, the public and international audiences. The diverse Downing Street teams at No10 draw on expertise from across the Civil Service and beyond to support the work of the office. They come together to deliver a world class excellent service while also making No10 a great place to work., We are recruiting a Microsoft 365 Engineer to join our small, busy, fast paced, highly motivated technical Service Delivery team working in the heart of UK Government.
As well as taking part in interesting and ever-changing work where no two days are the same, you’ll be working in an environment that is supportive and inclusive. The larger ICT team consists of colleagues from various technical and business backgrounds who pull together to get the work completed.
In this team your opinion will be valued and listened to and you will have the chance to help contribute to the strategic direction of future network architecture of the IT and Telecoms services. There will be relevant training opportunities alongside technical and business support from expert colleagues.
This role reports to the Head of ICT Service Delivery. You will work closely with all areas of the ICT team, other government departments, No10 business areas and suppliers to ensure our M365 suite is being utilised to its full potential to simplify and modernise all aspects of business processes. Your role will be maintaining, enhancing, rolling out services required as well as bringing in ideas, developing new services and creating a solid M365 roadmap.
Using your technical knowledge, problem solving and analytical skills, you will investigate and resolve any issues relating to M365 services ensuring that these are resolved at pace., Your key responsibilities are to manage, maintain and enhance the M365 technologies used by staff, to get the best service possible, value for money and appropriate security wrap. You will also provide support to the business on any M365 products.
This will be achieved by:
+ Working internally with ICT Service Delivery team to build modern, scalable, secure IT systems.
+ Managing, maintaining, researching, recommending and implementing configuration and best practices for:
o Exchange
o Teams
o SharePoint
o OneDrive and
o other related products
+ Ensuring high availability and performance of our Microsoft 365 services.
+ Advocate and promote the internal toolset and make sure that we are using them to their full potential.
+ A part of your role will be to liaise with users, architects, and business areas to understand and develop ideas on how the M365 suite can help efficiency, save costs, or negate the needs of other systems.
+ You will work with our Microsoft account managers and the ICT support team to stay on top of new features and releases ensuring that business areas are aware of new functionality before it is rolled out.
+ You will guide and train junior members of the team in day-to-day procedures as necessary, so they can train users, and complete basic ICT administration tasks.
+ Supporting the Head of No10 IT Service Delivery to develop network strategy and deliver supporting projects to meet business requirements on time and within budget, from procurement to the delivery of the service.
Daily activities can include:
+ Monitoring, administering and managing Microsoft 365 services, including Entra ID, Exchange Online/On-Prem, SharePoint, Teams, and Intune.
+ Ensuring service availability, performance, and security.
+ Investigating and resolving faults in services.
+ Implementing preventative measures and providing advice on solutions.
+ Configuring collaboration features, permissions, and access controls.
+ Using PowerShell or other scripting languages to automate repetitive tasks.
+ Creating and maintaining scripts for provisioning, user management, and reporting.
+ Performing administration, maintenance and system tasks such as testing, and applying updates, patches, and feature releases to Microsoft 365 services.
+ Documenting configurations, procedures, and best practices.
+ Optimising licensing and subscription costs.
+ Mentoring and leading less experienced members of the team to develop skills across the team.
+ Keeping up to date with new practices and innovation in technologies.
+ Bringing in recommendations to improve system performance, security, and reliability.
+ Participating in being on the full team on-call support rota.
+ Plus, many more ad hoc technical, commercial and business activities required in support of the team’s work.
Important to note:
Like most businesses, we need to maintain our services 24/7, therefore there will be a requirement to work out of hours that is mostly planned but sometimes unplanned.
You will also be required to participate in an out of hours on-call rota for which an allowance or overtime will be paid. This rota includes weekday evenings and nights, weekends and public holidays.
There will be the occasional need to work at remote sites as part of this role. There may also be a requirement to travel nationally or internationally depending on business needs, this may include staying overnight for several days.
Because of this, you must have a:
+ UK passport
+ Valid UK driving license, We'll assess you against these behaviours during the selection process:
+ Managing a Quality Service
+ Communicating and Influencing
+ Making Effective Decisions
+ Delivering at Pace

Technical skills
We'll assess you against these technical skills during the selection process:
+ Technical questions on M365, Candidates successful at sift will be invited to a Behaviour, Strength & Technical based interview. To be successful in your interview you will need to demonstrate you have the experience through your Behaviours, Strengths. You will also need to be able to answer technical questions based on the requirements listed on this job specification.
When interviewing about behaviours we will be looking at examples of when you have demonstrated the behaviour from scenarios and work you have been involved in.
These will outline the:
+ Situation
+ Task
+ Actions you took
+ Result/outcome and benefits of your actions
The expected level of these behaviours is at SEO grade and are found in the Civil Service behaviours link below.
Useful links for applying for a new job:
+ Success Profiles – Civil Service Behaviours
+ Interview advice, National Careers Service
The STAR method, National Careers Service, Please note that this role requires DV clearance, which would normally need 10 years’ UK residency in the past 10 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

+ Expert knowledge of Microsoft 365 technologies including Exchange, OneDrive for Business, Teams, SharePoint, Power Platform, Microsoft 365 Admin Centre and Azure Services.
+ Working knowledge of enterprise mobility & security - Intune MDM & MAM, Entra ID, Identity, Information Protection, Threat Protection, Cloud App Security.
+ Microsoft Teams implementation, governance, administration.
+ Microsoft Teams voice and video services.
+ Expert knowledge of Exchange Online, on-premises Exchange and hybrid Exchange environments.
+ Active Directory / Entra ID management.
+ Knowledge of Microsoft licencing and experience of managing Microsoft licencing and Azure subscriptions.
+ 365/Azure service health monitoring.
+ Experience of using PowerShell.
+ Experience in translating business requirements into tangible technical milestones.
+ Strong experience leading implementation projects of Microsoft 365 workloads and new features.
+ Experience in creating Power Automate flows to automate repetitive tasks.
+ Be proactive with the changes in the Microsoft ecosphere and ensure that we are working towards the cutting edge of the technology stack.
+ Strong ability to produce and maintain technical documentation.
+ Proven technical experience of large enterprise environments managing multiple technology services.
The following experience and skills are desirable in this role:
+ Recognised higher education in an IT related area.
+ Certifications in Microsoft 365 (e.g., MS-102).
+ Network Security qualifications.
+ Familiarity with legislation pertaining to Government/Public Sector IT.
+ First line support experience supporting Windows and Mac devices, iPhones, Microsoft Office 365 and printing services.

Alongside your salary of £44,500, Cabinet Office contributes £12,015 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role.
+ An environment with flexible working options.
+ A culture encouraging inclusion and diversity.
+ A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
+ A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.