NOC Technical Lead

The successful candidate will be responsible for configuring and managing systems for alerting, monitoring, and patching, as well as leading the technical aspects of NOC operations.,

• NOC Tool Development and Management:
• Design, implement, and optimise NOC tools for effective alerting, monitoring, and patching.
• Evaluate and integrate new technologies to enhance NOC capabilities.
• Develop and maintain dashboards and reporting tools for monitoring system performance and health.
• Technical Leadership and Escalation:
• Serve as a senior technical resource and escalation point for complex NOC issues.
• Provide guidance and technical expertise to the NOC team.
• Lead root cause analysis for recurring incidents and implement solutions to prevent future occurrences.
• System Configuration and Monitoring:
• Configure systems for effective alerting and monitoring of client networks.
• Implement and manage patching schedules and procedures to ensure systems are up-to-date and secure.
• Ensure the reliability and efficiency of monitoring systems.
• Resource Management and Mentorship:
• Mentor and support NOC team members, ensuring they have the necessary skills and knowledge.
• Conduct performance reviews and provide feedback to team members.
• Assist in managing and allocating NOC resources to ensure optimal coverage and efficiency.
• Client Communication and Support:
• Act as a point of contact for clients regarding NOC-related technical issues and updates.
• Provide regular status reports and updates to clients on system performance and incidents.
• Ensure high levels of client satisfaction through effective communication and problem resolution.
  
  Minimum of 2-3 years of experience in network operations, with at least 2 years in a senior technical or lead role.
• Strong understanding of network infrastructure, protocols, and technologies.
• Experience with monitoring and alerting tools e.g. Connectwise Nagios, Zabbix, SolarWinds.
• Knowledge of patch management processes and tools.
• Excellent problem-solving and analytical skills.
• Strong leadership and mentorship abilities.
DESIRABLE SKILLS / CERTIFICATIONS
• Experience with cloud environments and tools (e.g., AWS, Azure).
• Knowledge of cybersecurity best practices and tools.
• Relevant certifications (e.g., CCNA, CCNP, ITIL)., The ideal candidate will come from an IT MSP or NOC function that supports external clients, and 2-3 years experience working within a NOC environment.
  
  Aztech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.