Non Clinical - Support Services Manager: Medical Records and Clinic Prep

We have an exciting development opportunity as a secondment until June 2025, within the Patient Access Support Services Team. The role will be managing and supporting the Medical Records and Clinic Prep Teams. The role will be across four sites with your week split between all of these areas. We would expect the successful applicant to be able to work closely with the Support Services Manager for Reception and Admissions

• Ensure the smooth day to day operational performance of the Teams. Managing HR issues relating to, including but not exclusively, sickness, absence, appraisal, management of performance and conduct, training including statutory training, health and safety.
• Ensure that all areas are resourced adequately on a day to day basis. Re-organise work as necessary to cover for holidays and sickness. Manage backlog of work by re-distributing staff time as necessary to provide an effective and efficient service.
• Ensure that all staff receive required training and that new starters are fully inducted.
• Agree and sign off annual leave requests
• Monitor sickness absence and ensure appropriate paperwork is undertaken and forwarded to relevant departments. Undertake sickness reviews with staff in line with Trust Policies and Procedures.
• To contribute to the development of and monitor budgets for the service and be responsible for the efficient and effective management of the resources in order to deliver high quality services within the budget available
• To introduce, adapt and improve operational information systems in own area of use and use by others. Establish systems and processes for the safe and effective management of area including storage, retrieval and destruction of medical records, booking of patients and cashing up of clinics
  
  Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together! As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success. The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.