Non-Invasive Cardiology Administrator Maternity cover - Royal Brompton

This administration role is aimed at current band 3 booking coordinator looking for career progression and additional admin responsibilities. The post will suit a well organised, hardworking, efficient and enthusiastic person, who will be responsible for the running of the appointment booking system, reception duties, answering telephone enquiries and liaising with clinical staff at all levels.Customer service experience is essential. Previous experience of working within in a high demand, team-based environment is required. Ability to work within strict time deadlines, whilst retaining accuracy and attention to detail is required.,

• Answers the telephone in an appropriate manner and directs calls to the relevant person/department when required. Answers queries from patients, GP's, other hospitals relating to patient investigations and the results of the same, along with technical questions concerning any technical equipment.


• Uses and develops effective communication skills. Able to communicate appropriately with other staff members, other departments throughout the trust, consultants, patients and their relatives.


• Aware of procedures involving patient/visitor/staff complaints.


• Patient/customer care


• Book non-invasive appointments using EPIC confirming, cancelling and changing appointments as necessary


• Ensure patients are communicated with effectively in relation to their appointments via email, telephone or letter.


• Courteously and efficiently receive all telephone enquiries in line with the Trust's Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) ensuring that accurate records, both manual and electronic.


• Work closely with staff to monitor appointment attendance, cancellations and DNAs


• Ensure that patient telephone calls are answered in accordance with Trust policy.


• Deal with concerns / complaints as appropriate.


• Arrange transport and translators as required.


• Provide reception services for patients
  
  We are currently recruiting a booking coordinator to join our specialist team at The Royal Brompton Hospital, Chelsea. Our excellent services are recognized worldwide, the specialist skills offered at our Centre will be transferrable for career progression., Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.


Royal Brompton and Harefield hospitals joined Guy's and St Thomas' in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe. Weprovide treatment for people with heart and lung disease, including rare and complex conditions, offering some of the most sophisticated treatment that is available anywhere in the world.

Our integrated approach to caring for patients from before birth, through childhood, adolescence and into adulthood and old age has been replicated around the world and has gained Royal Brompton and Harefield an international reputation as a leader in heart and lung diagnosis, treatment and research.