Non-Invasive Cardiology Administrator Maternity cover - Royal Brompton

This administration role is aimed at current band 3 booking coordinator looking for career progression and additional admin responsibilities. The post will suit a well organised, hardworking, efficient, and enthusiastic person, who will be responsible for the running of the appointment booking system, reception duties, answering telephone inquiries and liaising with clinical staff at all levels.
Customer service experience is essential. Previous experience of working within in a high demand, team-based environment is required. Ability to work within strict time deadlines, whilst retaining accuracy and attention to detail is required.
Due to popularity, the advert may close early if enough internal applications are received.
For any informal inquiries or visits, please contact Monica Ramos, Head of Non- Invasive Cardiac Physiology )., + Answers the telephone in an appropriate manner and directs calls to the relevant person/department when required. Answers queries from patients, GP's, other hospitals relating to patient investigations and the results of the same, along with technical questions concerning any technical equipment.
+ Uses and develops effective communication skills. Able to communicate appropriately with other staff members, other departments throughout the trust, consultants, patients and their relatives.
+ Aware of procedures involving patient/visitor/staff complaints.
+ Patient/customer care
+ Book non-invasive appointments using EPIC confirming, cancelling and changing appointments as necessary
+ Ensure patients are communicated with effectively in relation to their appointments via email, telephone or letter.
+ Courteously and efficiently receive all telephone inquiries in line with the Trust's Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) ensuring that accurate records, both manual and electronic.
+ Work closely with staff to monitor appointment attendance, cancellations and DNAs
+ Ensure that patient telephone calls are answered in accordance with Trust policy.
+ Deal with concerns / complaints as appropriate.
+ Arrange transport and translators as required., + To provide a comprehensive administration, booking and appointment service for non-invasive Cardiac Physiology and ensure compliance with waiting time targets.
+ To provide reception cover if required to the pacing clinic.
+ To provide an excellent service to patients, their relatives and careers.
Main tasks and responsibilities
+ Provides support to Cardiology Department Participates in quality control and technical audits.
+ Maintains a high standard of clinical practice.
+ Ensures that all patients, their relatives and visitors are acknowledged in an appropriate and friendly manner at all times.
+ Ensures that patient's privacy, dignity, religious and cultural beliefs are respected.
+ Answers the telephone in an appropriate manner and directs calls to the relevant person/department when required. Answers queries from patients, GP's, other hospitals relating to patient investigations and the results of the same, along with technical questions concerning any technical equipment.
+ Uses and develops effective communication skills. Able to communicate appropriately with other staff members, other departments throughout the trust, consultants, patients, and their relatives. Facilitates good liaisons and working relationships with other disciplines working within the department.
+ Aware of procedures involving patient/visitor/staff complaints.
+ Patient/customer care (both direct and indirect)
+ Book non-invasive appointments using EPIC confirming, cancelling and changing appointments as necessary in an accurate and timely manner, escalating issues and queries to line manager as appropriate.
+ Ensure patients are communicated with effectively in relation to their appointments via email, telephone or letter.
+ Courteously and efficiently receive all telephone inquiries in line with the Trust's Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
+ Work closely with staff to monitor appointment attendance, cancellations and DNAs, timely completion of diagnostic tests and ensure follow up arrangements are made.
+ Ensure all patient administration is in line with the Trust's access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.
+ Ensure that patient telephone calls are answered in accordance with Trust policy.
+ Deal with concerns / complaints as appropriate.
+ Arrange transport and translators as required.
+ Provide reception services for patients, receiving patients to the department, capturing the outcome of their appointments and making follow up arrangements where applicable.
+ Work closely with staff within the Divisions to monitor appointment attendance, cancellations and DNAs, timely completion of diagnostic tests and ensure follow up arrangements are made.
+ Any other duties, clerical or otherwise, which are commensurate with the role of this post.
+ Policy & Service development
+ Participates in Cardiology Department meetings providing input to the development of policies. Assists in the implementation of these policies.
+ Information management
+ Enters data into the departmental databases and appointment system. Checks all entered patients details to allow efficient tracking of results.
+ Trained to use EPIC to track patients, medical records and appointments.
+ Ensures adequate documentation of all patient records. Reviews technical reports following patient investigations, prior to their release to other hospitals, GP's, consultants.
To undertake any other duties commensurate with the grade as requested.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Guy's and St Thomas' celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."

Band 3
Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS., We are currently recruiting a booking coordinator to join our specialist team at The Royal Brompton Hospital, Chelsea. Our excellent services are recognized worldwide, the specialist skills offered at our Centre will be transferrable for career progression., Working for our organisation
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
Royal Brompton and Harefield hospitals joined Guy's and St Thomas' in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe. We provide treatment for people with heart and lung disease, including rare and complex conditions, offering some of the most sophisticated treatment that is available anywhere in the world.
Our integrated approach to caring for patients from before birth, through childhood, adolescence and into adulthood and old age has been replicated around the world and has gained Royal Brompton and Harefield an international reputation as a leader in heart and lung diagnosis, treatment, and research.