NRC Performance and Planning Manager

The CrossCountry timetable is at the core of the offer we make to our customers. With our services spanning the length and breadth of the country, the challenges in planning and resourcing our timetable are exciting and unparalleled, particularly given the industry transformation and significant investment in improvements across our network. We will deliver a service fit for our passengers that we can be proud of.

We are seeking an NRC Performance and Planning Manager to manage CrossCountry's Annual Business Planning process, including the development of initiatives, collaboration with the Department for Transport and the compilation of business plan documentation.

To co-ordinate, manage and steer the compiling, writing and submission of qualitative scorecard evidence submission packs to the Department for Transport, and driving continuous improvement across all performance fee regimes.

Principal Accountabilities

DfT Relationship

• Day-to-day point of contact for the collaborative working relationship between the CrossCountry business and Department for Transport (DfT) in relation to performance scorecard submissions and tactical business planning.


ABP

• To co-ordinate, manage and steer the compiling, writing and submission of the annual business plan submission to the Department of Transport.


• To work with communications colleagues to develop the communications campaign of the annual business plan, both internally and externally


• To work with internal stakeholders to develop business plan initiatives that support the medium term plan, and in order to support the realisation of the business strategy


Performance Based Fee Regime

• To co-ordinate, manage and steer the compiling, writing and submission of the periodic qualitative scorecard evidence submission pack to the Department for Transport.


• To co-ordinate, manage and steer the compiling, writing and submission of quarterly scorecard evidence submission pack and review pack to the Department for Transport.


• To evaluate the quality of performance scorecard submissions, identifying opportunities to drive business improvement initiatives and establishing and managing continuous improvement projects in order to attain the maximum Performance Based Fee


• To monitor and control performance against quantitative scorecard targets, including implementing and managing the governance process that includes root cause analysis of variance to performance targets and the development of remedial and improvement action plans.


Projects

• To manage strategic business projects as required by the Head of NRC Delivery from time-to-time.
  
  Strong project management or project work background


• Excellent written and oral communication skills


• Highly organised and good attention to detail


• Commercial mindset


Desirable


• Project Management Qualifications


• Organisational and planning skills


• Relationship management