Offboarding Administrator

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are looking for a Temporary Offboarding Administrator to join our Customer Services team for a 6 months FTC., As an Offboarding Administrator, you will be reporting directly to the Customer Retention Manager and assist in the Offboarding of customers that have decided to leave 4Com. You will be working collaboratively with other Customer Service colleagues, managing your own cases, and providing administrative support to the Customer Retention Manager., As an Offboarding Administrator your responsibilities will include:

• Receiving and processing leaving notifications received against Line, Broadband and SIP services, contacting the customer to discuss their reasons/requirements.
• Logging and checking all transfer requests and ensure they follow the Winback process where relevant.
• Communicating directly with third party funders where necessary, this may be through but not exclusively, delinquency or customer complaints.
• Liaising with various departments to assist in the recovery of equipment from customers that have exited the agreements or seen their agreements terminated.
• Researching the customer's account ensuring that you have a full understanding of their business and experience with 4Com, noting case history, billing history and any relevant documentation within the Customer's file.
• Ensuring that all avenues for Customer Retention have been explored. Where unsuccessful, ensuring to follow the offboarding process.
• Handling incoming calls.
  
  The ability to thrive in a fast-paced role that requires excellent communication and meticulous attention to detail.
• Strong customer service and high-level administration skills.
• A high level of accuracy and a strong organisational skillset.
• The ability to work as part of a team and a supportive relationship with team members and all other staff.
• A positive and a 'can do' attitude to all tasks presented to them.
  
  4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years.
• We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process.

All Locations is a required field All Departments Customer Services All Departments is a required field Advertising Salary Up to £25,000 per annum Function Central Office
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• Offboarding Administrator (Temp), Competitive salary of up to £25,000 (pro rata).
• An exciting role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year)
• Discounted phone contracts for you and friends/family with Vodafone.
• Discounted gym membership
• Refer a friend scheme.
• Cycle to work scheme.
• Private Health Insurance after 1 year of service.
• Company pension.