Office Administrator

Solutions4Health is an Innovative Company with the passion and track record for providing an excellent integrated service within the community. The job purpose is to work collaboratively with all members of the Executive and Department Leads.

The post holder will work with minimal supervision and be expected to work flexibly as part of a team, supporting a wide range of tasks such as administrative duties, support with data analysis, report writing and gathering information. You will also be required to liaise with internal and external stakeholders and partners. Your role will include liaising with the managers and employees, smooth communication and prompt resolution of various requests and queries.

The main aim of this role is to support SmokeFreeLife Berkshire and various stop-smoking services within the company. With a focus on assisting in the office with the handling of Nicotine Replacement Therapy (NRT), delivering Very Brief Advice (VBA) training, and general admin tasks.

Full training will be provided to ensure the post-holder is competent to support across a range of areas., Specific duties of the role may vary depending on the needs of the service.

Co-managing the service generic email account. Answering queries and processing referrals timely and effectively.

Contact referrals by phone to triage appropriately and book them into relevant clinics with an adviser.

Responding to phone calls and answering phone messages as appropriate.

Attention to detail when inputting and maintaining the service's database systems.

Processing Invoices.

Providing daily administrative support to the Service Coordinator and Stop Smoking advisers.

Offer support, information and advice to clients/health professionals where necessary. Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialists.

Ensure enquiries/complaints are sensitively handled and raised appropriately for action.

To collate and store service user feedback.

To work with the team to capture, create and schedule content for the service's social media platforms.

To assist with organising internal and or external conferences and training days, including registration and resource preparation.

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one-stop solution for commissioners accountable for outcome-focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.

Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app)

Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discounts on shopping, gym membership, travel etc.

Cycle to Work scheme

Annual Leave that increases with the length of service