Office Assistant

Job title: Multi-Service Assistant, Williams Lea seeks a Multi-Services Assistant to join our team! Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for! Purpose of this role: The Multi Service Assistant will perform all floor support operations requested by a customer without direct supervision. This includes, filing, archive/deeds management, , processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required. The Multi-Service Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service. In line with policies and procedures,

• Delivering an exceptional electronic and hard copy file management service
• Return or add documents to existing client files
• Work with the practice management system to log and record documents
• Filing and file housekeeping
• Understanding and processing of principle documents
• Maintain all filing and work areas in a tidy and orderly manner
• Collect file and documents from client areas and return files to shelves
• Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area
• Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
• Follow all stock and consumable procedures. Replenish copiers with all consumables
• Prioritise jobs and run them to meet customer requirements and deadlines
• Provide photocopying, scanning, and printing as per customer instructions
• Collect and complete any information required for billing or client charge back data
• Ensure that job requests are tracked on system properly before beginning new request
• Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
• Binding final form documents
• Extensive computer and data related tasks
• Usage of internal and external portals/systems
• Deal with any customer enquires in a prompt and efficient manner
• Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements
  
  Experience in administration and document production
• Computer literacy
• Can-do attitude
  
  Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects! Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.