Office Assistant - Customer Contact

We are recruiting for an Office Assistant to join our Mortgage Collections team in Bristol. This is a hybrid working opportunity where you will be undertaking a variety of administrative duties from both our Bristol Head Office and home.

Our Mortgage Collection Team act for mortgage lenders in taking steps to enforce their security by way of possession of the mortgaged property, at all times having regard to the commercial interests of the client.

Your Role

• Filing at Regular intervals


• Provide telephone support and deal with client enquiries in the case handlers absence


• Opening new instructions accurately and within service standards, input data and prepare initial letters and documents


• Telephoning courts, Solicitors and Clients making accurate and detailed attendance notes.


• General Photocopying


• File Closing, Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. Whatever the size of mortgage portfolio, we adapt our processes to deliver the best outcome for the lender and their customer. Our approach ensures that all customers are treated fairly, and vulnerability is identified and handled appropriately.


We support on repossession conveyancing, so that when a property is taken into possession the title checking process is carried out promptly, and a sale progressed proactively. We also provide advice and support to fixed charge receivers from validating their appointment through to dealing with non-paying tenants or those who remain in the property beyond the end of their tenancy.


• To complete all allocated tasks within the required timeframe and to the required level of accuracy


• Demonstrate high levels of data accuracy


• Demonstrate a conscientious, 'can-do' attitude


• Be client focussed
  
  Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.


We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer's Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.