Office Coordinator - Housekeeping

Housekeeping Protocol

• Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
• Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Request preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guestware, Mystique, MLR communication).
• Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
• Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift.
• Identify room assignments and type of cleaning required for each.
Housekeeping Coordination
• Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.
• Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
• Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check out, but bags were found in the room).
• Prepare and distribute room assignments to Housekeeping staff.
• Coordinate VIP service to ensure VIP's needs are met throughout the stay.
• Record, monitor, and update list of 'Do Not Disturb' rooms.
• Enter and locate work-related information using computers and/or point of sale systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Assist management to meet appropriate quality standards, follow company procedures, Stand, sit, or walk for an extended period of time or for an entire work shift.

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted In Mayfair. Rewards for work…. Benefits for your lifestyle
• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning, experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work, Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.