Office Manager, Band 4- Continence Service (Adult)

This role is mainly responsible for the smooth running of a team of a small secretarial team to the Gloucestershire Continence Service based at Cheltenham General Hospital. It also includes and necessitates close liaison, support and assist in the countywide organisational approach of the Continence Specialists team with "day to day" running in the provision of high-quality care for adults with bladder and bowel problems.

You will be required to communicate effectively with patients, carers and healthcare professionals and exercise independent judgement and initiative.

As part of the role it will require coordinating services and contributing to the overall effectiveness of the Gloucestershire Continence Service., The post holder manages two Band 3 A/C secretaries and is responsible for their training and ongoing workloads.

The office has a high volume of referrals daily emails/phone calls each day.

The team responsibilities are the setting up and ordering of incontinence containment products for the current patient capacity (approximately 5,000 patients), this includes patients in their own home and Gloucestershire's residential/care homes. They also book new patient, home visit appointments on TrakCare and ensure the smooth running of the service both for patients and CNS's by processing all referrals (letter, email, phone calls) and passing information between community staff and /or carers and the CNS's.

The post holder is responsible for ensuring that Out- Patient clinics are run efficiently and are covered or cancelled in the event of CNS sickness or annual leave.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.