Office Systems Manager

This Band 5 Office Systems Manager position is based in the community at the Michael Palin Centre for Stammering, a specialist clinic based in Clerkenwell. It is a full time office-based post, involving supporting with receptionist telephone and door cover, liaising with the Centre's patients to arrange appointments, using electronic bookings and health records systems (RIO), overseeing website bookings, payments and raising invoices for the Centre's training course bookings and oversight of the office systems to ensure an excellent patient experience., This Office Systems Manager will be a key member of the Michael Palin Centre (MPC) team working closely with the Centre's Business Development Manager, the administration team and the therapy team. They will implement and maintain systems for the Centre's income generation - via NHS, training and private therapy routes - building on the Centre's established profile and reputation. They will also oversee the administration systems of the Michael Palin Centre front office, providing reception, telephone and email support as necessary to the admin team, providing an excellent client experience and supporting the smooth running of the Centre's infrastructure.

The post holder will have effective, clear and confident communication skills on the phone and in person, accurate and clear written skills and advanced and accurate Excel spreadsheet skills. This is a busy office with many interruptions so the post holder will be a skilled multi-tasker, a self starter and able to maintain a professional demeanour under pressure.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.