Older Adult Mental Health Clinical Services Manager

This is an exciting opportunity for an experienced and motivated mental health nurse with extensive experience working with older adults, to lead and shape the future of older adult services in Kensington, Chelsea, and Westminster (KCW). Reporting to the Assistant Borough Director, this Band 8B role combines strategic and operational leadership across a diverse portfolio of services, including:

• KCW Memory Service
• Older Adult Community Mental Health Teams (CMHTs) in KCW
• Two acute mental health wards (Redwood and Kershaw at St Charles Hospital)
• 3 Beatrice Place, a specialist hospital for older adults with complex dementia or mental health needs.
• The Clinical Service Manager will provide operational and professional leadership across the portfolio, ensuring the delivery of high-quality, evidence-based, and personalised care.
A key priority will be to oversee patient flow in and out of hospital, proactively managing delays and ensuring timely escalation to maintain efficiency and optimise outcomes. The postholder will also take responsibility for conducting complex Patient Safety Incident Response Framework investigations, complaint and HR investigations, ensuring these are managed impartially and in line with Trust policies. The role requires a strong focus on quality, safety, and efficiency, with a visible presence in clinical service areas, attending complex multi-disciplinary meetings and supporting day-to-day operations.
• Collaborate with Team Managers and Clinical Leaders to ensure operational delivery and embed transformation agendas into business as usual.
• Lead the delivery of integrated services across health and social care, supporting service users and carers with seamless and holistic care.
• Oversee patient flow across the system, addressing delays in hospital admissions and discharges while ensuring continuity of care.
• Conduct and oversee complex PSIRF and HR investigations, ensuring thoroughness, impartiality, and the implementation of lessons learned.
• Drive service innovation, including the development of new care models such as the Peer Open Dialogue pilot approach.
• Foster a culture of continuous improvement, supporting staff development and ensuring adherence to governance standards.
• Represent KCW Older Adult Services in external forums and partnerships, influencing policy and service developments at local and national levels.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. The post holder is a member of the Senior Management Team and as such has responsibility to participate in the management of the service and provide sound guidance to the ABD . The post holder will participate in the Trust On call rota. Please see attached job description for full details. This role offers the chance to lead a number of high-performing teams, supported by an experienced Senior Management Team committed to delivering exceptional care. With the opportunity to work across a wide range of services, you will be at the forefront of innovative patient care delivery, transforming services and making a meaningful difference in the lives of older adults. Key Requirements


• Significant experience in managing mental health services, particularly for older adults.
• Strong nursing leadership skills with advanced clinical knowledge and a commitment to patient-centred care.
• Experience in managing patient flow and conducting complex PSIRF and HR investigations.
• A proven track record of leading service transformations and integrating health and social care services.
• Excellent communication and organisational skills, with the ability to inspire and motivate multidisciplinary teams., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.