On Board Coordinator (2170) Benefits

As an On Board Coordinator you will be responsible for On Board Supervisor/Customer Host coverage on specific train services running within the GTR geographical area. Dealing with incidents as they arise which affect on board staff member coverage/availability, the train service plan and implementing On Board service recovery to targets and timescales set, whilst actively assisting On Board staff to exceed customers' expectations on the delivery of customer service. Pivotal in ensuring GTR deliver on their commitment to our passengers that require assisted travel.

• Full understanding of timetables, train crew diagrams
• Excellent communication skills and the ability to work as part of a team
• Strong organisation and planning skills who can prioritise
• Able to multi-task and work solve problems
• Investigate and interpret data along with attention to detail
• Able to work shifts which can start and end on a 24 hour per day 7 days per week basis
We are looking for someone with the following experience:-
• Are you experienced in working with customer requirements and exceeding customer needs in a similar role?
• Do you have a passion and ability to deliver excellent customer service?