On-Site Enablement Manager

In your role as On-Site Enablement Manager, your responsibilities will encompass hiring and onboarding OSS Specialists at various Hitachi Energy locations. You'll oversee the induction process and ensure that training materials are current. You will take charge of all relevant OSS Training material including SOP's knowledge articles and ensure standard procedures are being followed. Additionally, you will be responsible for OSS relevant data in Snow is being kept up-to-date and functional site management and partner management. OSS & IT/OT collaboration. Your Responsibilities:

• Develops, maintains, and publishes relevant OSS knowledge articles within the SNOW platform.
• Ensures site-related communications are kept up to date, such as pIT Stop, organizational charts, and announcements.
• Gathers critical information concerning OSS operations, including the latest technological developments, communicating with wider team.
• Identifies issues and proposes service improvements to OSS Continuous Improvement Manager
• Monitors and makes sure OSS assignment groups within the ServiceNow platform are populated with the right data.
• Ensures all relevant OSS and Site Data is being kept up to date in SNOW
• Own the process on how to onboard/offboard a Hitachi Energy (IT) site
• Distributes information to OSS engineers from other departments within the organization.
• Ensures compliance with Health & Safety requirements, ethical standards, code of conduct, and moral principles.
• Verifies that the necessary IT equipment, tools and access permissions are provided to OSS engineers.
• Recommends and implements measures to improve operations and customer service.
• Knowledge articles and SOP's are up to date and being followed
• Maintaining the OSS Share Point and data structure
• Responsible for the Onboarding of new OSS specialists and Service Coordinators in coordination with the Regional Managers
• Ensures Health and Safety trainings are being followed by the OSS engineers
• Organizes OSS Town Halls and relevant OSS trainings
• Keeps track of the changes in team and keeps and up to date Org Chart of the OSS organization
  
  Bachelor's degree or formal qualification in IT completed from an accredited university or completed an apprenticeship in the field of IT
• A minimum of five years professional experience in IT support with a track record of leading and managing teams of at least five individuals for a minimum of 2 years
• Hold a valid ITIL certification
• Excellent communication skills, both written and verbal including the ability to communicate effectively with both business and technical audiences in local language and English
• Bring an outstanding customer service orientation as well as proven interpersonal and communication skills
• Experience in process management improvement in a technical environment
• Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role
  
  Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.
We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.