On-site IT Support Technician

Aztech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.

Aztech IT are seeking a customer focused, On-site IT Support Technician to join our Service Delivery Team, covering BAU support for multiple client sites in Central London (Holborn, Shoreditch, and South Kensington)

The successful candidate will be part of our first response team and will ensure that our customer receives an excellent and consistent service experience.

You will be a 2nd Line IT Support Technician, motivated, natural problem solver with the capacity to work in a fast-paced environment. It is essential to have a passion for technology and provide outstanding customer service.

Key Responsibilities

• Providing efficient and effective customer service to end users and other stakeholders providing remote and desk side support at clients sites in Holborn, Shoreditch and South Kensington.


• Acting as the first point of contact for technical service requests


• Logging and maintaining support issues detail throughout a service ticket lifecycle


• Responding appropriately to more complex problems through escalation


• Prioritisation and management of workload to ensure client SLAs are met


• Supplying a high standard of customer service in line with Aztech IT's standards


• Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA's


• Delivering against our KPI's
  
  Minimum of 3 years demonstrable experience supporting internal IT users both remotely and deskside.


• Clear and confident communicator at all levels and abilities.


• A proven problem solver and good asset management.


• Able to deliver and troubleshoot complex technical solutions.


• Strong communication and documentation skills.


• Adaptable & flexible.


• Good time management and prioritisation skills.


Good Technical knowledge

• Office 365


• Windows Server (installing OS on server)


• Active Directory


• Windows 10


• PC & Server hardware


• Networking (cabling/patching, creating network diagrams)


Desired Certifications

• MCITP: Server Administrator or MCSE: Windows Server


• MCSA
  
  Salary is up to £45k pa depending on experience and accreditations


• 24 Days Holiday - Increasing to 26 days with 3 years+ service


• The hours of work are 37.5 per week, Monday to Friday.


• Based in Shoreditch / Holborn / South Kensington (a company funded Oyster card is included to cover travel).


Benefits

• Excellent training / development opportunities - The Aztech Academy


• Paid technical training portal and exam bonus - LinkedIn Learning


• Perkbox - Hundreds of different perks delivered to your mailbox weekly


• Health cash plan - This includes gym discounts.


• Paid for company nights out