Go to job search

Onboarding Lead

Arrow Global

Onboarding Lead

£40000

Arrow Global, Leeds

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 29 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 82f8df6beb52491bb4fe1ff2e5efcce1

Full Job Description

  • To support the Transactions and Acquisitions Manager with the onboarding of new client relationships for consumer finance and commercial clients.

  • Supports the delivery and transition of new business, working closely with key stakeholders and SMEs to ensure Business Readiness.

  • The role holder will be co-ordinating the delivery of business change to ensure colleagues, clients, policies, processes, workflow and technology requirements deliver against client and customer expectations and strategic objectives.


    • Your Tasks
  • Support the Transactions and Acquisitions Manager with the onboarding of acquired portfolios of debt from pre-sale to live operation.

  • Co-ordinate the release of portfolios into the live environment, while enabling internal and external suppliers to manage SLAs.

  • Carry out post-acquisition validation and checking, ensuring portfolios are managed and sharing information to enable the Partner Management team to carry out effective oversight and performance management of our partner organisations.

  • Control and develop the customer journey to ensure the portfolio segments are appropriately managed by specialist teams, and actions are fed into change management where necessary.

  • Engaging with key stakeholders including Shared Services, IT, CMSD, business change, litigation, sales, the contact centre and Partner Management.

  • Facilitating the successful set up of portfolios and required operational processes in a timely and accurate manner to meet client requirements and help to drive optimal operational performance.

  • Ensure that every aspect of the customer lifecycle is considered, from pre-sale, to insitu and 3rd party relationships, to return to the firm's bench, and onward decision making.

  • Collaborate with the data and reporting data teams to ensure all useful data is captured, mapped and presented to the operation, and enhance portfolio management in order to identify any gaps in process and areas for improvement.

    Results orientated with excellent communication and interpersonal skills

  • Documentation and implementation planning

  • Good industry knowledge of the debt sale and purchase customer lifecycle

  • Offer Technical steer and support to developers and change management

  • Process analysis and documentation using recognised standards

  • Good commercial awareness

  • Have a general understanding of key client and internal strategies

    As one of the UK's largest law firms dedicated to debt recovery, we play a crucial role in delivering real commercial results while preserving customer relationships. Recognised annually as one of the top-tier firms in the UK by The Legal 500, we are part of the Arrow Global Group, operating in five geographies with over 9 million customer accounts.


    • This is an opportunity to join an organisation committed to a personalised, client-focused service. Our office is in Leeds city centre, offering proximity to local amenities.

    We offer a competitive salary and benefits package, including an excellent annual bonus scheme:
  • 25 days holiday + bank holidays

  • Length of service holidays (1 day per year up to 5 years)

  • Life assurance (4 x annual salary)

  • Company sick pay

  • Income protection

  • Private medical insurance

  • Cycle to work scheme

  • Pension scheme matching 5%

  • Employee Assistance Programme

  • Flexible benefits including dental plan, gadget scheme, buy and sell holidays, gymflex, and give as you earn.


    • We have an employee recognition scheme and a charity foundation allowing employees to nominate registered charities for donations.

    Apply now to shape your career path and join our talented teams. Benefit from fantastic training, support, and a great working environment.

    Please note - we are an equal opportunities employer, authorised and regulated by the Solicitors Regulation Authority and Financial Conduct Authority. Pre-employment screening includes credit, fraud, criminal record, and 5-year reference checks.