Onboarding & Service Support Analyst

The way in which we pay is changing quickly, and the Payments Directorate is at the heart of this change. Payments Directorate supports the Bank's mission to maintain monetary and financial stability by:

• Running the live Real-time Gross Settlement (RTGS) service, which is the critical backbone of payments in the UK.
• Building the renewed RTGS service - a major, multi-year transformation programme with innovation at its core.
• Horizon scanning developments in payments and leading engagement in key policy debates. This includes supporting the international G20 Roadmap to enhance cross-border payments.
We are at the heart of the Bank both in terms of our core role in Monetary and Financial Stability, and the wide range of internal stakeholders we collaborate with. Given the importance and high profile of our work, we provide regular updates to the most senior levels of the Bank including Governors and the Bank's Court of Directors. Payments Directorate has a lead role in the Bank's Strategic Priority 4 (the future of payments), as well as a supporting role in several other strategic priorities. The variety and immediacy of the work we do means we are one of the most outward facing and fast-moving areas of the Bank, engaging with external stakeholders across the UK and around the world., The Onboarding & Service Support Analyst role provides an opportunity to become involved in a high profile and exciting team. It supports the Onboarding, Assurance & Participant Management Team by managing the end-to-end process of onboarding for payment schemes. In addition, it ensures pro-active management and delivery of specific tasks within the team, and in Payment Operations Division (POD), including query management for non-CHAPS products and services. Roles and Responsibilities
• Manage expressions of interest and the application process for Payment Schemes and Products & Services, including for:
• Non-Bank Payment Service Providers (NBPSP), the application process for a settlement account (or additional services on existing settlement account).
• Financial Market Infrastructures (FMIS) or banking groups (who already hold a reserves account) for RTGS accounts,
• Manage applications by:
• FMIs or banking groups (already holding a reserves account) for RTGS accounts (or additional services on their accounts), settlement services, Omnibus Account
• Engagement with relevant stakeholders i.e. SWIFT, CREST, Pay.UK
• Manage approval process for required access i.e. UI Closed User Groups
• Monitor and develop metrics related to onboarding activity as part of continuous improvement of Onboarding Operating Models.
• Monitor risk brought by relationships and escalate as appropriate.
• Support the ongoing provision of service e.g. managing queries and being an SME on the relationship.
  
  Working knowledge of Project Management
• Working knowledge of interpreting information into results
• Working knowledge to proactively handle and use collective knowledge and experience to drive continuous improvement and other specific business initiatives.
Essential Criteria
• Strong colleague management skills, given the need to work closely with Management, colleagues in other teams and prospective firms.
Desirable Criteria
• An understanding of the UK's payments industry., Our Approach to InclusionThe Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments
  
  for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits InformationWe encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.This role offers a salary of: Leeds from £36,000 - £40,500London from £40,000 - £45,000 In addition, we also offer a comprehensive benefits package as detailed
below:
• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.