Online Fulfilment Assistant

Luxury Beauty store, Harvey Nichols, is searching for a new Online Fulfilment Assistant to join its thriving Customer Service team in Birmingham. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new you will Online Fulfilment Assistant, you will work 22- 30 hours a week. The rate of pay for this role if 11.44 per hour.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

Up to 20% off fashion
Up to 20% off hospitality, foodmarket and hampers
20% off beauty and perfumery, wine and spirits
Clothing allowance
Competitive commission scheme
Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

• Provide the highest standards and assist in the execution of all online orders from picking to packing and dispatch.


• Make sure all stock is handled in an appropriate way and is packaged using the correct packaging materials and presented as per Company guidelines.


• To ensure all orders being sent out are Quality Control Checked to the highest standards and any issues dealt with before leaving the store.


• Effectively communicate with your line manager & customer services to ensure a thorough understanding of your workload at any point in time and the best possible standards are maintained.


• Understand the need for changing priorities, and required work to be finished on time occasionally continuing outside basic working hours to meet the needs of the business.


• Have a good understanding of products and services provided in store in order to be able to deliver efficient knowledgeable service.


• Ensure that any items being delivered to customers by you or by a courier are transported in a secure fashion, thereby reducing any potential loss to the business from damaged stock.


• Flag any stock damages or discrepancies to the relevant people (Customer Services, Head Office & Department Managers).


• Maintain and improve stockroom/back of house standards, keeping work areas free from hazards and H&S regulations are adhered to.


• Uphold Health and Safety and report any H&S issues to the Finance and Operations Manager.


• Use of Stock Reporting Systems on the PC to help resolve Stock Inaccuracies and to ensure the customer gets the best experience when shopping with Harvey Nichols.


• Keeping the team aware of any issues and maintain good team communication at all times to ensure no orders or items get misplaced.


• Ensure that administration and paper work is kept up to date and filed appropriately in line with the Company audit guidelines.
  
  We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.


• High Picking/Packing Standards


• Communication skills


• Analytical & Problem Solving


• Customer service centric


• Drive and energy


• Building working relationships


• Team player