Online Gaming Chat Host

Community Chat is a fun, engaging and rewarding place for our Players. We seek to enhance a Player's overall experience through offering unique, tailored promotions, community games and live video shows, whilst continually providing support, answering general queries, and addressing responsible gambling concerns. As one of our Chat Hosts, you will be the first point of contact for our Players, hosting on our award-winning multi-brands, including Double Bubble Bingo, Virgin Games and JackpotJoy. Our community rooms provide players with that all-important break from gaming, whilst being truly entertained and engaged through the art of typing. Furthermore, you will be responsible for ensuring all chat guidelines are adhered to and you will need a keen eye to identify any potential gambling concernsSo, what will you be doing?

• Entertaining and engaging players on our in-game community chats to enhance their experience. Engaging with a wide range of people, offering an enjoyable experience & first line support.
• Taking responsibility and ownership of our players entertainment by creating your own unique in chat promotions. Thinking of innovative ways to drive engagement and contribute towards reaching departmental KPI's.
• Safeguarding players and adhering to compliance processes to ensure we are protecting the players and business
• Communicating effectively with players, colleagues, and management teams to deliver both personal and business objectives.
• Keeping up to date with our product offerings, promotions and industry regulations.
• Being resilient & adaptable when faced with objections and being able to overcome them positively.
• Treating each player as an individual, building rapport and maintaining great relationships with our players.
  
  Be 18 years of age or older, to meet legal obligations.
• Have an awareness of online gaming.
• Possess excellent customer service skills and have experience in a customer focused role.
• Have excellent communication skills including good typing and grammatical skills.
• Possess the ability to multi-task and prioritise workload to meet personal and business objectives.
• Be computer literate and internet savvy, able to research and source content.
  
  Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana., At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game., At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower., At Bally's Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week after successful completion of probation.

Hours of work: 37.5 hours per week, between 6:30am-00:30am Monday-Sunday Salary: £23,400 (plus a 35% hourly uplift for unsociable hours!) Other benefits: Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Bally's Perks discounts portal, paid volunteer days, store discounts, a contributory pension plan and many more!,
• Annual bonus of up to 10%
• Pension plan
• Health insurance
• Company share scheme
• Paid volunteering days
• Home office allowance
• Wellness or Gym allowance