Online Marketplace Assistant

As part of Cancer Research UK's Retail & Ecommerce Growth Strategy, we opened our first Regional Distribution Centre (RDC) in 2023, and are proud to have recently opened a second, even bigger site. We're looking for an Online Marketplace Assistant to join Cancer Research UK's Online Marketplace team in the Romford Online Marketplace Hub and Centre of Excellence. Our Online Marketplace Team sort, identify, value, photograph, and list items for sale on our online marketplace platforms (e.g., eBay, Depop, Vestiaire and ASOS). Check out this video from our other team in Warrington as they show you a typical day as a Marketplace Assistant HERE . As an Online Marketplace Assistant you'll be trained in all aspects of the online marketplace (including stock receipt, discovery, photography, and listing products across all online marketplace sites). You'll also support the dispatch element of the process, which includes picking, packing and preparing customer orders for dispatch. however, this role will be part of the Hub's clothing team with a predominant focus on end-of-line and donated fashion and textile stock. In this role specifically your main focus will be sorting and organising the donated stock we receive but, you will also have to chance to assist in other areas when needed. This will be an interesting and active role as part of a supportive and diverse team where you'll discover something new every day, whether it's a new treasure, a new camera angle or a talent you never knew you had. This is an opportunity to work in your local area for one of the UK's most trusted brands as part of a collaborative team while handling a variety of pre-loved and both low and high-value fashion and textile items. We can offer you a purpose-driven role with 25 days of annual holiday + public holidays, paid sick leave, and career progression opportunities across the whole organisation.

• Background in working in fast-paced environments that involve stock processing (e.g. retail, ecommerce, hospitality, logistics, warehousing, etc).
• Excellent written and verbal communication skills with the ability to support customer service queries
• Experience working to meet targets/ KPIs with excellent time management.
• Excellent eye for detail with a proven ability to work effectively under pressure whilst maintaining high standards.
• Proficient IT and administrative skills (including Microsoft Packages and data entry in Excel).
• Shopiago software would be beneficial but is not essential meaning we welcome applicants without this experience.
• An interest in or previous experience with fashion or non-fashion (i.e. jewellery, accessories, antiques, or collectables, brands etc).
• Experience buying or selling on online marketplaces either in a personal or professional setting (e.g., eBay, Depop, Vestiaries, ASOS etc) would be beneficial but is not essential meaning we welcome applicants without this experience.
Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism

Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.