Onsite Customer Mobile Specialist- 15 month Fixed Term Contract

The Customer Mobile Specialist is accountable for maintaining and developing an industry leading end to end service experience and ensuring that the Customer's contractual service performance is measured and delivered within the appropriate parameters. The Customer Mobile Specialist responsible to managing the customer mobile and IOT services, advising on data being used and identifying savings.

• Accountable for dealing with customer complaints accurately, professionally and with empathy within the agreed Service Level agreement.


• Maintain and support the end-to-end management of account set up and billing arrangements, ensuring the Customer is aligned and contracted to the appropriate service model. Periodically test the internal routines to ensure the necessary processes and resource is in place.


• Produce reports on high usage and low users and submit reports to ensure that the invoices each month are signed off and paid.


• Dealing with Customer migrations and porting activities.
  
  Excellent communication, presentation and inter-personal skills and able to sell a compelling vision.


• Experience of developing and nurturing positive relationships and influencing people at a senior level.


• Ability to translate business insights/objectives and strategies into specific goals and rigorously implement plans without compromising on standards.


• Experience in analysing information, understanding and identifying problems /trends to enable implementation of the necessary course of action to achieve the desired outcome.


• Ability to work under minimal supervision, as well as handle difficult and sensitive situations.
  
  At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.


We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced (VBSE) for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#LI-Onsite

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.