Onsite Service Engineer

The mission of the Onsite Service Engineer is to deliver frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products. Key areas of focus will be on safety and quality, whilst maintaining customer satisfaction.

This is a great opportunity to join Edwards, part of the Atlas Copco Group, based at a key customer site in Newport, Wales. The role reports into the Service Team Leader UK/IRE and the job holder will be part of a broader team that spans the EMEA region.

As Onsite Engineer at the customer site, you will be located within a commutable distance of the site, and ideally within the Newport area.,

• Undertakes all maintenance activities (including installation and commissioning) of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction


• Provides front line support for key field service activities at customer sites ensuring a strong focus on customer satisfaction


• Conducts fault-finding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations


• Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met. Risk control elements covering all relevant aspects of the field service role must be adhered to always.


• Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to be made to resolve product issues


• Uses Edwards processes and operating platforms, to accurately capture service related information, as determined by the scope of responsibility for creation of field service notifications and orders, through to completion
  
  Strong customer focus to ensure delivered solutions, meet customer expectations and time frames, whilst working in alignment with Edwards strategies and processes


• Proactively seeks customer feedback and asks questions to understand customers business


• Ability to share technical expertise and knowledge and provide coaching to less experienced team members


• Be able to self manage in a busy and demanding work environment


• Collaborates and supports with team members to deliver company objectives


• Complies with all applicable laws, policies and standards to ensure organisational, safety and health obligations are met


• Good communication skills. Very good command of written and spoken English is required


• Able to use computer software to record data and write reports


• Can understand and interpret Technical Documentation relevant to work e.g. Electrical Schematics, P&IDS and Mechanical drawings


• Education level: Technical Certificate or degree level in an Electro/Mechanical or Chemical discipline. Previous experience in an engineering service environment. Preferably from chemical, vacuum or Semiconductor environment.

+ Or 4+ years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration or basic vacuum. Experience in Field Service and or the Semiconductor industry is preferred.

Why Edwards is a great place to work

• Safety - Join a company which promotes a strong multi-cultural, diverse and inclusive workplace where the importance of Safety, Health & Environment (SHE) is paramount. The company is always developing it's SHE culture and adopting behaviours that ensure the wellbeing of our team members, and we ensure that our customers understand and recognize the value and importance Edwards places upon this key aspect of work, and the part that they also play.


• People - Our people make Edwards a great place to work. We support our people to grow and develop, offering a strong training culture and opportunities for advancement and mobility. We identify successors, readiness and skills gaps for all key roles to ensure that a pipeline of business ready diverse & mobile talent is in place for current and future needs


• Knowledge - We encourage openness and sharing of knowledge to improve the knowledge exchange across the Company for benefit of our teams, our customers and our business. The role contributes to a strengthened team that supports R&D and innovation centres through its unique place with our customers. It will also help to define emerging technology requirements.


• Diverse and Inclusive - We want to be a workplace for everyone. At Edwards, part of the Atlas Copco Group, we know that diversity and inclusion are critical to our long-term success. We know that diversity and inclusion helps us to understand our customers' needs and strengthen employee motivation, productivity, innovation and results.


• Sustainability - Edwards celebrated its 100 year centenary in 2020, and is part of a group that is 150 years old and going strong. Be part of an organisation that continues to grow, whilst it looks after the Planet, its Profit and its People.


About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.


• Bonus up to 7.5% based on company and personal performance


• 33 days holiday entitlement - 25 plus 8 bank holidays


• Cash Health Plan


• Pension up to 8% Edwards contribution


• Sick pay


• Flexible working policy


• Job Sharing


• Wellbeing programme


• Life Assurance up to 4 times salary


• Free on-site parking


• Subsidised canteen


• Ability to undertake training and development


• Access to all Edwards and Atlas Copco internal vacancies worldwide