OpCourage Psychology Administrator
PENNINE CARE NHS FOUNDATION TRUST, Can be based anywhere
OpCourage Psychology Administrator
Salary not available. View on company website.
PENNINE CARE NHS FOUNDATION TRUST, Can be based anywhere
- Full time
- Temporary
- Remote working
Posted today, 18 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 6c781b541f8b49d29443d553731facd8
Full Job Description
- To enter all MDT notes into the corresponding record and enter MDT contact.
- Complete any follow up administrative action after MDT, including issuing welcome letters.
- To enter all relevant data on the psychology tracker, from PCMIS.
- Book in consultations between case managers and therapists.
- Participate and minute all OpC team meetings, full team meetings and minute all psychology meetings.
- Take minutes of meetings as directed by the Administration Manager, which will include sensitive content and at times distressing content.
- Participate in the admin team meetings, sharing insight and expertise to benefit the whole admin team and both Veteran services.
- Issue appointment letters and reminders texts reminders
- Support OpC staff in utilising the full capabilities of the clinical system PCMIS.
- To ensure that the code of confidentiality is maintained at all times. Ensure accurate recording and updating of data systems, both manual and computerised, and respond to requests for reports from such systems.
- Operate a range of database systems including PCMIS and excel, and liaise with clinicians to update patient information.
- Work effectively within the team therefore at times undertaking other tasks that may be required by the other staff.
- Work effectively in demanding and sometimes stressful situations., Have an awareness of and adhere to all policies and procedures relating to this service.
- Ensure own workload and duties are carried out to a high standard.
- Participate in all relevant meetings.
- Take responsibility for own health and safety and the health and safety of others ensuring any potential risk is reported immediately to the relevant departments.
- Take responsibility for own personal development, keeping up to date with organisational / service changes and mandatory training.
- Undertake filing duties including archiving and tracking files and ensure files and relevant documentation concerning patients are made available to clinicians on request (files both electronic and paper).
- Support admin team with general tasks when directed by admin manager (e.g. when staff are absent).
- To provide an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed
- Obtain thorough and accurate information when taking telephone calls/referrals ensuring appropriate information is passed to relevant duty staff.
- To ensure that the code of confidentiality is maintained at all times.
- To take phone and email enquires from clients, including when they are experiencing high levels of distress, dealing with their enquiries where appropriate and passing to clinical colleagues as required.
- Ensure referrals are processed within a timely manner adhering to service policy and procedures at all times.
- Work with client group in a non-judgemental and confidential manner, dealing with client enquiries, including from children young people and adults who are experiencing high levels of distress.
- Provide a typing and word processing service to meet the demands of the team including appointment and discharge letters.
- To book meetings and appointments for managers and clinicians, including finding and booking venues and liaise directly with other attendees at meetings/events.
- Ensure adequate supplies of stationery.
- Support with photocopying and printing tasks
- Process incoming and outgoing mail and distribute accordingly. A hints and tips document is attached below for guidance on completing your application form. Disclosure Barring Certificate check All of our new starters, who are appointed to a post which requires a Disclosure Barring Certificate check (DBS), will be recharged for the full cost of the check (DBS checks for volunteers are free of charge). An enhanced DBS check costs £38 and a standard check costs £18 (plus an administration charge of £3.50). If you are a substantive member of staff, the full amount will be taken from your first month's salary. If you are a member of staff on our bank, you will need to repay the full amount from your first salary. We encourage you to register with the DBS update service at an annual cost of £13 (this is mandatory for bank staff). Other important information + We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring. + Priority will be given to applications from existing NHS employees who have an at risk status + This post is on our terms and conditions (T&Cs). If you are an existing employee currently on transferred terms and conditions (i.e. you transferred from another employer and retained their T&Cs) and you are voluntarily applying for this post; if you are successful, you will be employed on our T&Cs + You will be informed about the progress of your application following shortlisting. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview + We will notify you by email if you have been shortlisted or not. Computer access is available at your local job centre or library. Please make sure you check your spam filter/junk folder. If any mail goes to your junk folder please mark it as safe + If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post + If you require reasonable adjustments to our recruitment process please phone us on at the earliest opportunity. We will support you to complete your application + We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received + Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges. + We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our recruiting managers directly.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work. Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
If you come and work for us we will offer a range of benefits and opportunities, including: 1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff. 2. Flexible working opportunities to support your work/life balance 3. Access to Continued Professional Development 4. Involvement in improvement and research activities 5. Health and Wellbeing activities and access to an excellent staff wellbeing service 6. Access to staff discounts across retail, leisure and travel If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople https://www.penninecare.nhs.uk/values