Operation Support Manager - Anglia Area

This is a remote working role. The successful candidate will be required to travel to National and Regional operation sites.

We are recruiting an Operational support manager. The role has primary accountability to coach and upskill COMs in our more complex units and introduce a way of working that delivers sustainable customer performance and efficiency at the right cost.

About the role

You will be required to fully understand the problem statement and required root cause analysis to appropriately address performance on a sustained basis, as well as where root cause is identified as being proper to a revision, oversee and contract to take the required actions with the revision team and support the change in the unit.

You will work with the multi-COM team to set up a routine for daily, weekly & monthly activity that supports effective running of the unit in line with new ways of working under simplification principles. You'll identify COM capability and experience gaps, defining the development needed to deliver strong performance, including signposting COMs to the relevant learning & development.

Providing input to the L&D team, where there may be product gaps from a learning perspective, agree with the unit managers the required KPI performance with an audit trail and sign off agreement with the relevant COM's and OPL. You'll ensure unit managers have a detailed understanding of the IR framework.,

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave


• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.


• Supportive and generous company sick pay


• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.


• Available only to perm employees


Next Steps

The next stage of the selection process will be a face to face assessment consisting of competency based and role specific questions and managment scenario exercise. We plan to hold assessments w/c 30th September.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below,
• Highly credible Manager that can provide realistic solutions with good people & team leadership skills gained in a management capacity


• Ability to influence at all levels of leadership


• Ability to co-ordinate multiple priorities across a large span, and spectrum of accountabilities


• A track record of solid data analysis and rigorous measurement of results, that are sustained.

Experience


• Sound knowledge and understanding of the Operational Pipeline environment.


• Sound knowledge and understanding of Continuous Improvement tools and techniques


• Exposure to complex organisation structures and frameworks


• Has deployed change in a unionised environment


• Relevant industry experience and knowledge of mail operations (or similar dispersed manufacturing, network utility / logistics/ service organisations)


• Proficient at undertaking process mapping & analysis, waste identification and removal.


• Lean concepts and tools: Principles of Lean Thinking and Lean tools including origins and cultural aspects critical to successful application within an organisation


• Ability to coach CI tools, systems and behaviours to Field Operational Managers, Must have relevant skills and experience of Lean, Kaizen and Continuous Improvement to a minimum of Improvement Practitioner level 4 (or equivalent). Relevant accredited training and professional development would be required to be undertaken as part of the role.