Operational Admin Support Urology / Colorectal & General Surgery

The Operational Admin Support Officer is responsible for delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the Senior Operational Management team and the Service Directors with the operational management of the services and delivery of national KPIs The Post Holder will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access and Theatre teams and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the in the delivery of objectives across the designated specialities as well as participate in mutually agreed projects and service improvement initiatives. We expect all staff to demonstrate the following standards within their job roles, and to be reviewed against them in their annual development reviews:

• To be friendly, helpful and welcoming
• To introduce ourselves by name and role, and explain what we do
• To listen and respond promptly to what patients really want or need
• To do what we have promised
• To offer to help - not wait to be asked
• To find someone who can help if we aren't able to
• To deliver the best possible care / service at all times
• To provide an environment that is tidy and clean
  
  Ideally you will have experience of managing KPIs, patients pathways and Rota management and NHS operations.
You will have excellent organizational skills, communication skills - both oral and verbal - and will be able to, work well under pressure, balancing competing demands and meeting tight deadlines.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.