Operational Admin Support Urology / Colorectal & General Surgery

ROLES AND RESPONSIBILITIES Provide hands-on operational support to designated areas of the Division, ensuring the delivery of KPIs and services in line with expected service standards in Urology and Surgery. Be accountable through the Deputy General Manager, Service Manager and Assistant Service Manager for the monitoring and delivery of key quality, productivity and performance targets by monitoring patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies Develop an understanding of the milestones of the allocated pathway for patients within a designated group. Manage cancer, elective and diagnostic pathways in designated area to ensure delivery of National and Local KPIs Identify from the Tracking List the next steps in the patient care pathway in line with clinical need Ensure patients access care in timely manner by securing clinical and diagnostic capacity in Urology and Surgery. Ensure patients access care in timely manner by
securing clinical and diagnostic capacity in Urology on both sites, ensuring patients are informed Engage with patients, GPs and other external stakeholders directly to achieve timely treatment and KPI Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers. Manage basic rostering and clinic timetabling across the department of Urology, Colorectal and General Surgery. Liaise directly with clinicians regarding their activity, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service. Assist with the booking of additional medical staff as needed and maintain the relevant staffing spread sheets. Support ASM/SM with clinical leave management, effective clinic utilisation and capacity planning, identifying
where there are inefficiencies or a lack of capacity and taking steps to address where productivity and access fall below targets Play a key role in ensuring effective systems of capturing high quality data and that all datasets are submitted to a high level of accuracy in line with required timescales. Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service. Provide hands-on operational support to designated areas of the Division, ensuring the delivery of KPIs and services in line with expected service standards in Urology. Be accountable through the Deputy General Manager, Service Manager and Assistant Service Manager for the monitoring and delivery of key quality, productivity and performance targets by monitoring patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies Develop an understanding of the milestones of
the allocated pathway for patients within a designated group. Manage cancer, elective and diagnostic pathways in designated area to ensure delivery of National and Local KPIs Identify from the Tracking List the next steps in the patient care pathway in line with clinical need Ensure patients access care in timely manner by securing clinical and diagnostic capacity in Urology on both sites, ensuring patients are informed Engage with patients, GPs and other external stakeholders directly to achieve timely treatment and KPI Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers. Manage basic rostering and clinic timetabling across the department of Urology. Liaise directly with clinicians regarding their activity, ensuring adequate
medical staffing cover is in place to meet the clinical and operational needs of the service. Assist with the booking of additional medical staff as needed and maintain the relevant staffing spread sheets.