Operational Delivery Officer

The Operations division reports directly to the Chief Operating Officer. The Division comprises of 2 teams.

Premium and Data Control Team (PDC)

Partnering with key stakeholders within Ops and teams outside of Operations to ensure all UKEF business transactions are accurately recorded and maintained on UKEF's corporate System, Advanced Commercial Banking system (ACBS). This team also owns the portal website, workflow system and associated operational relationship management with banks, brokers, exporters and other users of the portal and other digital assets. Also oversee the Bank Delegation Service.

DL Operations Team

Provide support for the Direct Lending Operations Team, on a post signing basis, including correct booking of new facilities, accurate processing of drawdown requests, and covenant monitoring), The team is responsible for accurately recording and maintaining details of UK Export Finance's (UKEF) business transactions and international debt agreements on one of the department's key corporate systems (Advanced Commercial Banking System (ACBS), "a comprehensive commercial lending and trading system of integrated functional modules that support the lending process from deal building through servicing and trading.")

As an Operational Delivery Officer, you have responsibility for the accurate and timely recording and maintenance of corporate data on ACBS by processing and entering data received from stakeholders. Providing support for any investigation of problems (referring to the ACBS System Administrators as required) and the re-entry or amendment to data entries within the corporate system.

In the course of your work you will need to work as part of a team to ensure that all incoming work is dealt with promptly in order to meet the Key Performance Indicator (KPI) time frame. Whilst also looking for ways in which processes and procedures can be streamlined and improved. You will also be responsible for assisting in analysing control reports and other data validation checks.

Person specification

Operational

• Ensuring that the work is processed accurately within the agreed KPI and SLA deadlines, escalating where required.


• Monitoring of the SharePoint site, working as a team to deal with workloads and priorities to maintain agreed service levels.


• To provide cover in the absence of other team members ensuring that the work is prioritised in order to maintain a good level of service.


• On an ongoing basis discussing and agreeing with other team members and managers overall operational priorities, issues to be addressed to maintain and/or improve the team and Division's effectiveness.


Data Recording, Processes and Procedures (Day-to-Day)


• The setup and maintenance of corporate data in ACBS to the highest possible level of accuracy within agreed parameters.


• To ensure processes and procedures of the work area are adhered to and that guidance is available and efficiently maintained. This includes identification of potential areas of weakness in systems or concerns with underlying business transactions and how they should be recorded.


• To identify, allocate and process premium receipts in line with branch instructions.


• To manage and maintain control logs, ensuring data is recorded promptly and accurately.


Continuous Improvement


• To provide assistance in maintaining accurate and up to date procedures, also creating procedures for novel cases.


• When required to provide advice and guidance on current recording of business transactions to other business areas (e.g. to Business Analysts undertaking development of new products)


• To Identify areas of improvement in the efficiency, effectiveness of the work of PDC., 4. Technical (addressing the following technical question - max 500 words):


• Can you describe a time when you have made impactful changes (Continuous Improvement), either within your team or wider organisation?


In the event of a large number of applications an initial sift will be undertaken against the technical question above.

Interview Stage

If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:

1. Behaviours/Technical/Experience - a formal panel interview where you will be interviewed across all four behaviours below and your technical ability to successfully carry out the role.

- Behaviour - Changing and Improving
- Behaviour - Managing a Quality Service
- Behaviour - Delivering at Pace
- Behaviour - Working Together

2. Technical - a short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance).
Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.,
• UK nationals


• nationals of the Republic of Ireland


• nationals of Commonwealth countries who have the right to work in the UK


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)


• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020


• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. If you do not meet this requirement, you would not be eligible for SC clearance and therefore not eligible to apply for this role., Changing and Improving


• Managing a Quality Service


• Delivering at Pace


• Working Together


Technical skills

We'll assess you against these technical skills during the selection process:

• A short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance)., This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.
  
  Alongside your salary of £34,000, UK Export Finance contributes £9,180 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.


• Learning and development tailored to your role


• An environment with flexible working options


• A culture encouraging inclusion and diversity


• A Civil Service pension with an average employer contribution of 27%


Things you need to know