Operational Excellence Manager - London Bridge, London

Operational Excellence Manager - London Bridge, London, Th Operational Excellence Manager will own all operational tools, resources, systems and processes and will be able to confidently articulate and present the 'voice of of our site teams' to ensure IQ excels in al aspects of service delivery.

Key role responsibilities:

• Ownership of audit programme. Development of audit content and schedule to ensure the process drives standards across all sites. Delivery and reporting of results and identification of themes & patterns


• Overall ownership of iQ Standards including introducing improvements and updates where applicable, to ensure brand consistency across all iQ sites


• Coordination & lead of programme of annual operating initiatives including Best Welcome, Leave on a High, Summer etc). Ensuring all stakeholders are clear of their responsibilities within each programme and these are delivered on time and within budget


• Maintaining, reviewing and improving operational SOPs (iQ How) to ensure these meet the requirements of the site teams as well as the wider business. Contributing to the roll out of new/updated SOPs to support RMs in embedding these into day-to-day operations


• Monitoring of adherence to iQ SOPs through reporting & follow up with the RMs


• Management of all third party vendors and operational contractors/suppliers via the Operational Contracts Manager. Providing direction and structure to ensure all third parties are contributing to iQ's operational excellence.


• Development, integration and continuous improvement of BSC and monthly cascade of KPIs to ensure all site operations teams can clearly track their performance and understand what areas may require improvement. Reporting and dissemination of BSC/KPI performance and identification of any key trends & themes


• Leading the weekly Comms Cascade process so that the Managers Bulletin drives consistent messaging which is cascaded to RMs and site teams effectively


• Standard centralised reporting to RMs on areas of key operational impact


• Liaison with Systems and Estates teams to support with Planon developments and updates


• Driving improvements to key operational systems such as StarRez and Power BI by working with the Technology team
  
  An in-depth understanding of the student accommodation sector would be an advantage, but experience in any multi-site, operations-led organisation may be relevant


• A natural problem solver with the ability to work on own initiative


• Ability to influence others and drive performance


• Driven by data & very comfortable working with data, processes and systems
  
  iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 81 sites across 29 UK cities their best year yet. Our London- and Manchester-based support teams are the oil that keeps the iQ wheels turning, providing our brilliant site teams (circa 600 employees) with everything they need to deliver a fantastic student experience every day.


The iQ Support functions cover everything from Real Estate and Legal to Marketing, People and Finance, but what we all have in common is our uncompromising commitment to doing the right thing, even when nobody's watching. The iQ thing.

iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential, you're already our cup of tea. Ready to feel like you've got the best job ever?, We're iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return we can offer you a fun working environment, excellent perks and we'll also help you to develop in your career with our awesome learning and development opportunities.