Operational Excellence Support Manager

The Operational Excellence Support Manager will promote continuous improvement, operational efficiency, and exceptional customer service by collaborating with stakeholders on regional projects that deliver first-class service aligned with business KPIs, enhancing productivity, quality, and sustaining business growth and top-tier performance. Your core responsibilities

• Lead Regional Operational Excellence Initiatives: Drive initiatives that align with the overall business strategy and goals, ensuring measurable impact on operational efficiency and service quality.
• Standardise Depot Operations: Implement and maintain a unified set of operating standards across all depots to promote consistency and excellence in service delivery.
• Develop and Deliver Training Programs: Design, implement, and manage comprehensive training programs to upskill employees, enhance performance, and ensure alignment with operational excellence goals.
• Conduct Internal Audits and Assessments: Perform regular audits and assessments to monitor compliance with operational standards and identify areas for improvement within your area of responsibility.
• Support Underperforming Depots: Provide targeted assistance and strategic guidance to underperforming depots, driving improvements in productivity and the quality of services offered.
• Foster a Lean Culture: Champion a lean mindset and practices throughout the organisation to reduce waste, optimise processes, and enhance value for customers.
• Project Management: Lead and manage projects that directly contribute to the Division's strategic objectives, ensuring timely and effective execution.
  
  Education & Certification: Minimum GCSE in Maths and English, A-Level/Degree preferred, IOSH & CPC Certification is desirable
• Professional Background: Extensive experience in operational excellence or logistics with a track record of meeting KPIs, driving continuous improvement, experience in P&L management is desirable.
• Technical Expertise: Strong knowledge of transport/logistics, waste industry regulations, and environmental and H&S legislation, with experience in route planning software.
• Leadership & Management: Proven ability to manage labour-intensive, multi-shift environments and operational teams with a focus on commercial success.
• Analytical Skills: Highly numerate and analytical, comfortable working with data to inform decisions.
  
  At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn. Biffa