Operational Lead for Tower Hamlets Peer Support Service

An exciting opportunity has arisen for a motivated and experienced Operational Lead for the Tower Hamlets Peer Support Service., The successful candidate will work closely with the clinical Borough Lead for Peer Support to ensure the growth and full establishment of a peer support service in the Tower Hamlets borough.
There are significant opportunities for service development, quality improvement, and innovative practice in this post as part of the Trust's Community Health Transformation Programme.
You must be keen to embrace the privileges of working in a diverse borough and have experience of working with people with complex mental health difficulties from a range of religious, cultural and ethnic backgrounds. The work would involve close working with the Trust's People Participation staff and the Local Recovery College. We would expect you to be fully committed to co-production and working in partnership with teams, other services and community organisations to deliver well-managed trauma-informed care.
The successful candidate will be closely involved with the Trust's Peer Support team, under whose governance you will have regular opportunities for continuing professional development., Managing all operational elements of the Tower Hamlets Peer Support Service.
Working in close collaboration with the Borough Lead for Peer Support and with senior management to manage, develop and grow the Tower Hamlets Peer Support Service.
Being a firm advocate for peer support and bringing a good knowledge of peer support work.
Bringing a knowledge and enthusiasm for management and service development to growing and improving the service.
Working with senior staff, relevant team managers, service users, carers and staff from across the London Borough of Tower Hamlets and VCSE agencies to develop Peer Support Services in Tower Hamlets.
Building strong working relationships with a range of managers and staff across Adult Mental Health Services in Tower Hamlets and beyond.
Ensuring that the Tower Hamlets Peer Support Service reflects recovery principles in all aspects of its culture and operation.
Having an extensive understanding of mental health issues, recovery and social inclusion and the principles and objectives of recovery and being able to develop and deliver the strategic vision of the service. This may include lived experience of mental health challenges.

Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities
The postholder will take responsibility for:
1. Shaping the continued development of the Peer Support Service across the borough and helping to set the strategic vision of the service in collaboration with the Borough Lead for Peer Support, people with lived experience of mental health challenges, senior management and other relevant stakeholders.
2. Ensuring the principles of recovery, co-production, co-delivery and co-learning in all service activities
3. Being actively involved in multi-agency strategic planning and development of Tower Hamlets Peer Support Services within the context of the Community Transformation Programme.
4. Working with the Tower Hamlets clinical Borough Lead for Peer Support to ensure a team culture of ongoing Quality Improvement and learning.
5. Ensuring that all contractural and performance targets are met and leading in the setting, implementation and monitoring of local targets.
6. Initiating and implementing service developments and projects for the service.
7. Collaborating with other Peer Support Services within the Trust through participation in managers meeting, steering groups etc.
8. Using technology and systems effectively in the analysis of performance data to monitor the delivery of services within budgetary limits.
9. Ensuring the effective management of data services within the team, adhering to Trust information requirements and protocols.
10. Ensuring that all Trust Policies and Procedures such as incident reporting, clinical risk management, complaints, etc are adhered to, that staff are familiar with their operation and that changes in practice follow from recommendations made.
11. Contributing to the formulation of policies and procedures, as required.
12. Facilitating the development of quality initiatives and contributing to business plans.
13. Assisting in communicating the strategic objectives and current governance agenda to the team.
14. Taking all possible precautions to safeguard the welfare and safety of staff, clients, visitors and the public, by implementing all policies related to health, safety, security and risk.
Making Things Better
Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don't stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.
We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.
Our Community
We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.
Aiming High
We were rated 'Outstanding' by the CQC in 2016, were proud to be rated 'Outstanding' again in 2018 and continue to be rate 'Outstanding' in 2021.. We were named in the HSJ's Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.
Staff and Service Users United
We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.
We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.
Diversity
ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.
Other reasons to apply
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.
As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.

The successful candidate will be someone with a background in Peer Support work and management within the NHS who can also bring a good knowledge of clinical practice and service development to the role.

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.