Operational Manager

The Central Drafting Unit is responsible for the co-ordination of correspondence to Ministers from MPs, stakeholders and the public, as well as stage 1 and 2 customer complaints. As an operation Manager you will build and support our staff to meet current and future challenges, including future plans to deliver responses within expedited timeframes. Key deliverables include establishing and embedding performance management good practice, promoting well-being and quality assurance of draft responses. You will line manage up to six staff members and will lead a correspondence work stream, being responsible for daily workflow and setting operational direction, including chasing and escalating departmental performance concerns. Working closely with policy officials and Private Office. This role requires the willingness to deal with resolving complex issues, such as cross cutting enquiries, finding solutions and ownership for handling. You must also be willing to take ownership of HR matters that may arise across your staff cohort, working with your member of staff, HR colleagues and senior leaders, where applicable. As the pace of work is driven by our departmental service standards, you will need to be able to work at pace, be flexible and show resilience during periods of peak activity.,

• Implementing initiatives that engages staff and builds team capability
• Line management
• Quality assurance of draft responses
• Adhering to correspondence guidance and standards
• Engaging with officials across the Department
• Liaising with Private Office officials
• Supporting wider CDU workstreams and objectives, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
As part of the application process you will be asked to complete a CV, personal statement and a number of behavioural statements. Further details around what this will entail are listed on the application form. Please use your personal statement (in no more than 500 words) to review the key requirements of the role and set out your experience against these requirements. Please note - the CV incorporated into the application form is for information purposes only and will not be scored. Applications will be sifted on behavioural statements and personal statement. In the event of a large number of applicants, applications will be sifted on the lead behavioural statement - Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview The interview will consist of behaviour-based questions. Interviewees will be asked to do a written exercise at interview, further details will be provided nearer the time. Sift and interview dates Expected Timeline subject to change Sift dates: w/c 21/10/2024 Interview dates: w/c 28/10/2024, Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you. Any move to the Department for Energy, Security and Net Zero from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). DESNZ cannot offer Visa sponsorship to candidates through this campaign. DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Feedback Feedback will only be provided if you attend an interview or assessment.,
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  Strong written and interpersonal skills.
• Experience and knowledge of Word, Outlook and Excel will be beneficial.
• line management experience within an operational environment is essential.
• Experience of leading and motivating staff to achieve daily targets and meet shared key performance indicators
• Evidence of working in a fast-paced environment and across multiple workstreams
• Working collaboratively and effectively with a range of other managers and stakeholders to ensure customers receive a high-quality service
• Ability to work autonomously, when required, to resolve complex queries, Managing a Quality Service
• Working Together
• Delivering at Pace, Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Do you want a career where you can make a real difference? Do you want to work at the forefront of current policy making decisions? Do you want to have an impact on the UK and beyond? If yes, then a career at the Department for Energy Security and Net Zero (DESNZ) could be for you. Here at DESNZ we are delivering our mission to make the UK a clean energy superpower, with clean electricity by 2030 and accelerating the UK's journey to net zero. Our work is helping ensure clean energy for all, keep bills down and seize the opportunities to lead the world in new green industries, taking back control of our energy with Great British Energy and encouraging greater energy efficiency across the UK. The work of the department has never been more timely or relevant, and by joining us you will be part of making that difference. Our work is varied, interesting and most importantly it's impactful. Our DESNZ Values are interwoven into everything we do; we are bold, we are collaborative, we are inclusive, and we learn. As a department we are committed to these values to build a culture where everyone can thrive We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Alongside your salary of £33,635, Department for Energy Security & Net Zero contributes £9,744 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The Department for Energy Security and Net Zero offers a competitive mix of benefits including:
• A culture of flexible working, such as job sharing, homeworking and compressed hours.
• Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
• Access to a range of retail, travel and lifestyle employee discounts.
• A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need.