Operational Manager

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.
This role offers the opportunity to join the Intervention Sanctions and Compliance (ISC) Foreign National Offender (FNO) Tracing Team within Immigration Enforcement (IE).
The ISC FNO Tracing Team has a fundamental aim which is to help protect the public by attempting to trace all FNO’s liable to be deported who have absconded or who are unlawfully at large.
An individual is defined as an absconder where they leave the border control area without permission, escapes from detention, breaches one or more of the conditions imposed on them and who’s current whereabouts are currently unknown., The FNO Tracing Team have responsibility for conducting intelligence led investigations utilising a number of internal and external databases and making requests for information to Other Government Departments. This activity is carried out on the most serious offenders who have convictions for War Crimes, Murder, Sex Offences and Rape (This list is not exhaustive).
The overarching aim of the unit is to locate and refer any FNO absconders to a case working team within FNO Removals Command to process the case towards deportation from the United Kingdom.
This is an incredibly exciting opportunity to develop and embed a wide range of skills, in a role where you can make a real difference in the Home Office’s objectives to tackling illegal migration and reduce harm.
This is an Operational Data and Workflow role, focussing on performance analysis and insight working to the Senior Executive Officer. You will be responsible for the extensive data management using Microsoft Excel and the allocation of priority work using the Home Office’s ‘Identify and Prioritise Immigration Cases’ (IPIC system).
This is a technical role and you will need to be able to resolve technical problems with datasets and assure the quality of data to ensure the accuracy of our reporting. We are therefore looking for a technical minded, self-motivated individual who will model leadership behaviours across the team and show commitment to developing new skills, whilst also developing the skills of others on the team.
Occasional travel to other Home Office sites in the UK may be required.
You will work closely with the team to support FNO Tracing activities and the interrogation of data matching exercises to ensure accurate outcomes., • Leading on updates on Business Rules and data sharing processes and lead on the completion of responses for Freedom of Information Act requests.
• Managing the FNO Absconder Tracing Teams requirements of the Home Office’s IPIC system which is a database used to store, share and manage cases allocated to the unit.
• Providing quality assure immigration data from complex case records across a range of immigration IT platforms
• Supporting the Senior Executive Officer to manage the Foreign National Offender Tracing Team in delivering demanding outcomes against a background of uncertainty whilst maintaining high standards on work-life balance, learning & development and staff wellbeing.
• Working with the business and policy, setting direction for the team and managing the Absconder workstream.
• Developing and managing new quality processes arising from the introduction of business rules technology allowing for a flexible and efficient holistic function to address the Absconder cohort.
• Ensuring any risks and issues are identified, managed and escalated though appropriate channels.
• Managing of a team of Executive Tracing Officers and Administrative Tracing Officers and be an inclusive, proactive, supportive and positive member of the team.
This role is suitable for part-time working hours, with a minimum requirement to work 30 hours per week., We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+ Changing and Improving
+ Managing a Quality Service
+ Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
+ Delivering at Pace, We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
1. Application – by 4th November 2024
As part of the application process, you will be asked to complete:
+ Personal Statement (maximum 750 words).
+ Evidence of the Behaviour Delivering at Pace (maximum of 250 words).
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift – week commencing 11th November 2024
The sift will be held on the Personal Statement and Behaviour Delivery at Pace.
Should a high volume of applications be received, the sift will be conducted only on the Personal Statement.
The Personal Statement will be scored for all candidates. Those candidates who achieve the minimum pass score for the Personal Statement will progress to a further sift where the Behaviour will be scored. These candidates will receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the Personal Statement will not have their Behaviour scored and will only receive a sift score for the Personal Statement.
3. Interview – week commencing 2nd December 2024
If you are successful at sift stage, you will be invited to an interview that will be:
+ Behaviours (as listed in the job advert) and Strength based questions.
Presentation
In addition, candidates will be asked to prepare a presentation that will be delivered at interview. The presentation will be assessed against Microsoft excel. The presentation question/scenario will be disclosed closer to the interviews.
Problems during the application process
If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Location
You will only be able to select a single location preference so please ensure this is a location that you are prepared to travel to. If you are offered a role at your preferred location and you decline, your application will be withdrawn.
Further Information
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Reserve List
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Additional Security Checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.
If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.
For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
+ Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

• Advanced knowledge of Microsoft Excel.
• Experience in analysing and managing large and complex data and producing reports from internal systems.
• Ability to deliver at pace, whilst working both independently and within a team, working to tight deadlines.
• Be flexible, adaptive, and creative in solving problems, embedding continuous improvement and dealing positively with change.
Desirable Criteria
• Knowledge of Home Office systems would be beneficial (ATLAS/CID/CRS/ etc).
• Previous Line Management experience.

In addition to your salary, a career with the Home Office offers a range of benefits, including:
+ A Civil Service pension with an employer contribution of 28.97%.
+ In-year reward scheme for one-off or sustained exceptional personal or team achievements.
+ 25 days annual leave on appointment, rising with service to 30 days.
+ Eight days of public holidays, plus one additional privilege day.
+ Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.