Operational Manager - Crisis Services

We're looking for a talented health or social care professional to lead our innovative and progressive Crisis Resolution and Home Treatment Teams (CRHTTs) in Herts. It is an exciting time to join us following the crisis remodeling where we now have 24/7 responsive adult crisis and acute care service. The role will provide a genuine opportunity for you to develop your management skills and make a difference., You'll have substantial management experience within the NHS, and significant experience of working with clinicians and multi-disciplinary teams to achieve service improvement. We'd like to see a real passion for community and crisis mental health services, and the difference you can make to service users and carers. It's a challenging role, in a challenging environment, but we believe it will provide a talented and ambitious manager with real scope to develop and influence practice.

You'll have the opportunity to participate in our Leadership Academy, and benefit from excellent promotion prospects, some state of the art clinical environments and the opportunity to be part of a fantastic multidisciplinary team of staff who are genuinely committed to improving the lives of our service users and carers. We have an excellent range of staff benefits.

You'll need to be a car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving).

• Professional qualification in relevant area of health or social care


• Postgraduate qualification or formal management training, Significant management experience in relevant area of health or social care


• Demonstrable success at managing change and development.


• Experience of multi-disciplinary and multiagency working.


• Demonstrable success in quality improvement.


• Demonstrable success in performance management.


• Ability to direct and advise front line managers and staff


• Experience of work involving Clinical Governance, Excellent communication skills


• knowledge of policies - mental health & social care


• Dealing with complaints / understanding complaint procedure


• Ability to produce clear, written, statistical and financial reports, Own transportation to travel to various locations


• Able to travel and work from different bases, Experience working in Crisis Servies, You must have appropriate UK professional registration.
  
  Hertfordshire NHS Partnership Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission


Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, The Trust itself is a leading provider of mental health and learning disability services with ambitions to be the leading provider in the country. We've been rated 'Outstanding' by the CQC. We are a strongly values-based organisation, so that you and anyone that comes into contact with our services - will experience consistently welcoming, kind, positive, respectful and professional treatment.

This post attracts a High Cost Area Supplement of 5% of basic salary., Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional