Operational Services Manager

To assist the Directorate Management Senior Team, as directed by the Clinical Director, Directorate Manager, and the Professional Head in the efficient and effective operational management of resources within the Directorate / Service Line(s) in order to deliver continually improving high quality patient care within the resources available. To work with other Directorates / Divisions to ensure the achievement of the Trust's and Divisional corporate objectives. The post holder can be deployed across other areas to support service lines as required and agreed with the Clinical Director or Associate Director. Main duties of the job Communication & Relationships Skills

• It is expected that ALL employees of the Trust will take part in the appraisal process each year with the first appraisal taking place within the first 6 months from appointment
To ensure communication channels are used appropriately and effectively to facilitate the flow of information throughout the Division. To represent the Directorate on specific committees / working parties as requested.
• To communicate with integrity and to adhere to the standards of behaviour expected as per the code of conduct for NHS professional managers, Personal / Professional Development
To take every reasonable opportunity to maintain and improve your professional knowledge and competence To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process.


• Educated to degree level or equivalent knowledge and experience.
• 2 years experience of working in an acute Trust (working to degree level) in a management role
• Operational management skills
• Child Health pathways experience
• Leadership and team building skills
• Ability to work in a high pressured environment & work to deadlines
• Post holder must have a great knowledge of the Child Health Directorate and the processes., Educated to degree level or equivalent level of knowledge
Knowledge, skills, training and experience Essential
• 2 years experience of working in an acute Trust (working to degree level) in a management role
• Operational management skills
• Child Health pathway knowledge and understanding
• Awareness of NHS plan access Targets
• Ability to work in a high pressured environment & work to deadlines
Personal Qualities Essential
• Able to use own initiative
• Ability to work as part of a team
• Effective communication skills
  
  University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.