Operational Support Administrator

Mercer Wealth is seeking candidates for the following position based in the Bournemouth office : Operational Support Administrator (Wealth) Can you multi task and deal with multiple priorities? Are you interested in working for a world-class organisation, working with a variety of clients? What can you expect? The purpose of this role is to work as a member of the Operational Support Team for Mercer Private Wealth (MPW). This team aim to improve the controls and efficiencies for MPW by providing systems & database cleansing support to the client facing MPW team as well as monitoring adherence to MPW processes. The team also work closely with and support the work of the offshore team. What you will be rewarded with :

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including : 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We will count on you to :
• Assist with the allocation of queries received into the Operations Support Inbox. Working with the Operations technical team where required to ensure issues allocated to them are also resolved and
• Deal with inbox queries promptly, keeping all involved updated on progress where the issue cannot be resolved immediately.
• Action tasks allocated to you on Intelliflo Office (iO) promptly, prioritising where necessary
• Accurately complete monitoring checks to confirm adherence with processes in line with agreed timescales and ensuring that iO is updated accordingly.
Raising any issues to the Operational Support Manager for further action
• Produce and issue client mailers
• Process and allocate incoming post in line with procedures
• Provide support to the offshore team, answering queries and providing additional guidance and training where required.
Completing regular spot checks to ensure the ongoing compliance with procedures, reporting any issues to the Operational Support Manager Assist the Operational Support Manager with the implementation of ad hoc projects as required.


• Good background in Administration or a customer focused role
• Excellent working knowledge of Microsoft Office suite, particularly Excel
• Excellent attention to detail
• Ability to work on own and as a team player, establishing good rapport with clients and colleagues
• Excellent time management and planning / organisational skills, ability to work to deadlines
• Related business experience and technical knowledge to appropriate level
What makes you stand out? Financial Services background