Operational Support Administrator

We're looking for an Operational Support Administrator to join our Contract Administration team on a Fixed Term Contract for 12 months, based in Basingstoke., As an Operational Support Administrator, you'll be working within the Admin team, supporting them in operational tasks along with system data and reporting tasks. Your day to day will include:

• System management including but not limited to, monitoring and corrections of system misalignments.
• Knowledge of SLA's and KPI's in line with the contracts and to actively manage to meet contractual requirements preventing penalties against KPI's.
• Management of the Contract monthly KPI Performance process and mitigation procedure to meeting contractual timeline and minimise financial and performance penalties.
• Attendance and supporting IT on weekly CAB calls and monthly Interface calls with the client.
  
  You are reliable and have the ability to get on with others, with excellent verbal reasoning skills
• Planning and organising skills - excellent organisational skills and ability to prioritise workloads, planning ahead to mitigate risks in demand or resource challenges
• You are IT literate with advanced Microsoft Excel skills
• You have experience within data reporting and analysis
  
  Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here., Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Counter Terrorism Check (CTC), which takes place before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. (Applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us - To read more about our programme to support people with convictions into employment, visit www.kier.co.uk/careers/making-ground). This role will also be subject to further pre-employment checks.
  
  Hours: 40 hours per week. Monday to Friday. This is a Fixed Term contract for 12 months.