Operational Support Administrator

As a Loss Support Coordinator, you will contribute to our vision of being the leading residential property manager, as recognised by others by:

• Being responsible for a portfolio of loss claims, ensuring these are actioned and completed in a timely manner
• Being responsible with the team for keeping track of policy renewals and insurance valuation report tracking and order raising.
• Providing a professional and efficient service to customers, internal departments, insurers, contractors, surveyors and loss adjusters
This role reports to the Loss & Support Team Leader Main Responsibilities
• Respond to purchase orders, e-mails and calls as required regarding loss claims for communal damage, or with a communal cause, in line with departmental service targets; decide whether to pursue a claim based on the insurance excess, the policy terms and insured perils.
• Liaise and build productive relationships with customers, Property Managers, contractors, insurance brokers, surveyors and other stakeholders to ensure issues are resolved promptly and timely updates are provided to all throughout the claim journey
• Communicate with internal teams, providing and seeking updates on a regular basis to successfully support resolution of customer queries and healthy estate finances
• In tandem with Customer Services colleagues react quickly to major incidents, assisting in urgently making safe affected areas, keeping customers updated at all times and liaising closely with the Property Manager.
• Ensure customers are treated fairly and receive excellent service in accordance with industry and Company guidelines
• Provide support, help and advice to colleagues in relation to the claims process and any ongoing claims; field queries about and, where necessary, forward claims for Professional Indemnity, Public Liability and other types of insurance to FirstPort Insurance Services Limited.
• Monitor the progress of every claim
• Raise maintenance orders and requests for quotations with contractors in relation to non-insured perils on a development, pro-actively ensuring items that may be requested by the insurers later are collected along the way
• Update internal databases accurately and clearly, saving relevant documentation within the appropriate areas
• Administering, reviewing and effecting insurances on behalf of Clients.
• Maintaining the Client's insurance and reinstatement cost assesment records in accordance with Company standards.
• Managing a schedule of reinstatement cost assessments, obtaining quotes, and raising purchase orders in accordance with Client instructions.
• Undertake any other duties which are deemed appropriate to support the business and customer service.
  
  GCSEs (or equivalent) in English and Maths at Grade C or above
• Exceptional communicator, verbal and written
• Experience of working in a busy and demanding environment
• Experience of working in the insurance or service sector
• An understanding of the building and/or property management sector
• Familiar with Microsoft Word and Excel
• Making things happen
• Personal organisation in the face of sometimes conflicting demands
• Discipline to work on own initiative as well as demonstrating exceptional teamwork
  
  Our customers deserve the best and the same applies to our people. We'll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.