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Operational Support Consultant

Thales Group, North Cheriton, Somerset

Operational Support Consultant

Salary Not Specified

Thales Group, North Cheriton, Somerset

  • Full time
  • Permanent
  • Remote working

Posted today, 5 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: e1dc45c534574b7b9a28304401bb6a1b

Full Job Description

  • Support the MoD customers to optimise their use of the Thales Multi Domain Mission Support System.
  • Represent the MoD users evolving requirements of the system to help shape the product development.
  • Bring and reinforce the understanding of end users on the use of Thales products and systems.
  • Bring a deep knowledge of operational activities, organisations, roles and decision-making processes of the customers and users when implementing Thales solutions and products.
  • Understand and informs others about the evolving trends of the strategic operational approaches and the future needs of the customers/users.
  • Contributing to bids and prospect and in-service solutions.
  • Raise potential opportunities for future Thales offerings.
  • Apply your experience to help devise compelling offers.
  • Instil the users' needs and aspirations into the solutions Thales provides to maximise operational merit.
  • Be a champion of the user's wants and needs within Thales.
  • Act as an expert advisor to Thales' Business Development teams by providing Briefings and Demonstrations of current systems and future direction to potential customers.
  • Maintain an understanding of customer's needs and requirements.
  • Improving and maintaining the overall customer experience of the Thales delivered products and systems.
  • Interface with existing and new customers and the projects to promote and exploit the maximum benefits and use of our products and systems, assisting the customers in their understanding of systems and synergies with future capabilities and offerings.
  • Support customer-facing meetings as required.
  • Supporting the business with operational knowledge and skills, to meet current and future business needs. Aid the development of staff through mentoring and coaching as requested or directed. Share knowledge to improve understanding of end user/customer needs and requirements.

    You will understand the underlying technical stakes and business strategies behind the different products and services offered by your scope.
  • You are innovation and creative, finding solutions to fit the customer's needs.
  • You will know how to simplify and break down complex problems in order to address potential challenges and propose unique solutions.
  • You have a strong ability to build and sustain good working relationships and work closely in teams, with colleagues, managers, customers and stakeholders.-
  • Excellent communication skills in an instructional or customer facing capacity.-
  • You are able to convey information clearly and concisely by determining which facts, details and processes are most relevant to a specific project and highlighting them. You have effective personal organisation with an ability to remain composed and focused under pressure

    Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.
    • Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions., Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.