Operational Support Lead - System Control Centre

The Operational Support Lead is a key member of the team whose overarching goal is to support the work of the System Control Centre Team.

The role holder will;

• Support in the management of day-to-day operational issues relating to urgent and emergency care


• Support information collation and analysis to support delivery of UEC Operations.


• Liaise with multiple providers and commissioners across the system, building trust and developing rapport to enable the work of the team to be delivered.


• Contribute to the delivery of the outcomes of the team and to the wider priorities of the partner organisations by fostering and maintaining productive working relationships with partner organisations.


• Provide administration support to the system control centre and senior operational team.


• Provide high quality project, service, initiative and administrative support including information and analysis.


• Undertake frequent shifts across a 7-day rota to fulfil the fixed operating hours for the SCC support team., System Control Centre


• Provide day to day coordination to ensure effective operation of the SCC.


• Maintain a 7 day rota and ensure that there is cover aligned to service needs.


• Provide effective administrative support and coordination of all SCC communications including:


• Ensuring a robust, universal way of working is embedded across the team and that clear, concise and consistent responses are provided to correspondents at all levels. Responding to communications/queries from NHS England colleagues in line with existing communication and escalation processes.


• Ensuring incident reports are logged and handled in line with ICB protocol.


• Monitor SCC activities and make recommendations to ensure that the service adapts/evolves and continues to deliver effectively in line with any organisational change and/or business needs.


• Manage actions from meetings that relate to the SCC.


• Ensure that any backlogs/issues as a result of system failures are cleared in a timely manner.


• Develop and maintain constructive relationships with a broad range of internal and external stakeholders on a variety of topics and operate effectively in a flexible and demanding environment.


• Participate in relevant internal and external working groups/meetings to provide, information and analytical advice.
  
  The System Control Centre team are a small hard working team of operational staff that work in a 'virtual office' supporting system colleagues and operational flow. We offer a very friendly and supportive environment and an opportunity to be involved in fast paced and exciting work for our ICS.