Operational Support Manager

The post holder will provide project and managerial support within Integrated Medicine Directorate which covers Care of The Elderly, Stroke & General Medicine services.
+ The post holder will be expected to work flexibly and across the services as well as providing virtual support to other sites in line with the needs of service delivery where appropriate.
+ The post holder will engage in multi-disciplinary working liaising with the clinical team and all associated internal and external partners and stakeholders, including Local Authorities.
+ The post holder will be required to be highly proficient in the use of all relevant Microsoft Office software applications, and the relevant CTMUHB patient information and Healthcare IT systems., The key roles within the Operational Support Manager role will be as follows:
+ Responsible for the line management of the administrative support staff within the designated areas of responsibility
+ Be required to work with a high level of autonomy and independence using their own initiative
+ To work closely with partners to monitor and report activity, waiting times and data capture
+ Operationally support the Directorate in the delivery of medical workforce efficiencies
+ Provide project and managerial support which will involve providing management support in a number of areas, evaluating project outcomes and providing recommendations for consideration
+ Operationally support the effective delivery of key operational services and targets
+ Day to day operational constraints and challenges, + Excellent communication skills are required to communicate and form close working relationships with multi disciplinary teams
+ Provide and present complex, and sometimes contentious information to Senior Managers and Clinicians in a way that is sensitive and understandable.
+ Be able to effectively present information and data to small groups.
+ On occasion, have to deal directly with patients and their carers on matters of a highly sensitive and confidential nature.
+ Manage the allocation of work to the Administrative and Secretarial staff within the teams, highlighting any discrepancies in workloads and taking the necessary action to rectify the position
+ Set up and initiate systems to collate and monitor actual activity and waiting list data, and ensure appropriate training/awareness is in place for user
+ Extensive knowledge of the financial control procedures and responsibility to ensure the Directorate financial control procedures are adhered to at all times
+ Contribute to plans to improve efficiency, support changes of practice and new initiative and to meet a variety of targets and objectives
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
+ We listen, learn and improve
+ We treat everyone with respect
+ We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Band 6
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales's capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed